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A strong service brand name should have the following characteristics except
A．distinctiveness.
B．flexibility.
C．relevance.
D．cohesiveness.
答案
更多“A strong service brand name should have the following characteristics exceptA．distinctiven”相关的问题
第1题
The author’s final solution to the problem discussed in the passage is______.
A．to put up with whatever service is provided
B．to make strong complaints wherever necessary
C．to fully utilize all kinds of coin - eating machines
D．to go where good service is available
第2题
Federal Express is a strong and appropriate brand name because
A．it describes the nature and speed of the service and also suggests governmentally approved enterprises.
B．it makes the superlative ability to track and deliver parcels, courteous employees and professional-looking uniforms.
C．it is a lightning rod for criticism.
D．it is a combination that doesn't need explanation.
第3题
Customer Service Coordinator-Job Overview
Company: Alpha Services seek two Administrative Coordinators
We aim to provide an enjoyable, friendly, and helpful shopping experience in an atmosphere that is both friendly and fun.
You will:
provide prompt, courteous and knowledgeable service to all customers,
resolve customer service issues appropriately and competently,
audit and approve all necessary paperwork,
train store assistants on customer service standards.
Personal requirements;
strong organizational skills,
ability to lead others,
ability to make accurate and timely decisions under challenging conditions,
self-motivation and ability to multi-task,
high school diploma/GED preferred,
excellent verbal and written communication skills,
successful track record in training staff for customer service,
excellent professional appearance,
ability to work flexibly, including nights and weekends.
Job Benefits; In addition to our open atmosphere and supportive work environment, we are delighted to offer an excellent benefits package, including competitive salary, time-off in lieu for night work, and in-store discounts.
Which of the following tasks does this job involve doing？
A．Dealing with complaints
B．Ordering stock
C．Approving new brands
D．Market Researching
第4题
A. Technique Publications Administrator
1. College business/engineering degree is preferred.
2. Associate/ three years' automotive degree or equivalent experience is required.
3. Coordinate and process all company glove box literature (owner manual, radio manual, warranty and maintenance booklet) and service manuals, and be responsible for service publications readiness for imports of China market.
4. To be the Single Point of Contact Person in company with oversea business firms for China mainland and Hong Kong SAR Market publications issues such as ordering publications/software and tracking updates of publications/software.
5. Interact with all necessary groups on service publications issues and strategies.
B. Medical Intern
1. Postgraduate.
2. Major in Medicine/Industry Hygiene/Public Health.
3. Scholarship awarded.
4. Relevant intern experience expected.
5. Actively participate in extracurrieulum.
6. Good at written English.
7. Good at computer skill.
C. Associate
1. MBA Degree or Higher—graduating in 2005.
2. Both oral and written fluency in English and Mandarin.
3. Keen interest in finance/sales and trading.
4. Strong teamwork initiative, enthusiasm and motivation.
5. Commitment and strong work ethics.
6. The ability to multi-task and prioritize.
D. Executive Assistant
1. Undergraduate degree from top university in English, International Business, or other related disciplines.
2. English fluency, written and oral.
3. Ability and desire to learn quickly.
4. Drive, entrepreneurial spirit
E. Analyst
1. Two years of work experience with a top management consulting firm and Undergraduate degree from top university in quantitative disciplines, such as engineering, operations research, statistics, econometrics, applied math, or physics, or Master's degree from top university in quantitative disciplines.
2. English fluency, written and oral.
3. Ability and desire to learn quickly.
4. Drive, entrepreneurial spirit.
The applicants need to be graduating MBA at least.
第5题
Customer Service Centre Manager Wanted
It's no use providing excellent services if the people they're designed for don't know about them, or aren't sure how to (29) them. That's why we're opening a Customer Service Centre in July which will provide a model for (30) more units of this type. The Centre will be on a busy high street so that everyone can see it.
(31) the manager, you'll be the driving force behind this new venture. To work (32) this exciting new post, you should have at least two years' management experience in customer services. Your ability to think (33) and your knowledge of local businesses will (34) you to plan and run the operations of the Centre to the highest standards and (35) budget.
(36) your strong leadership skills, you'll ensure a happy and open environment (37) all your people can develop, and the service (38) is always improving.
You will need to communicate well, (39) with those working in the Centre and external contacts, and you will be required to (40) excellent presentation and negotiation skills.
(29)
A．ask
B．require
C．obtain
第6题
•Read the job advertisement below.
•Choose the best word to fill in each gap, from A, B or C.
•For each question (29 -40), mark one letter (A, B or C) on your Answer Sheet.
Customer Service Centre Manager Wanted
It's no use providing excellent services if the people they're designed for don't know about them, or aren't sure how to (29) them. That's why we're opening a Customer Service Centre in October which will provide a model for (30) more units of this type. The Centre will be on a busy high street so that everyone can see it.
(31) the manager, you'll be the driving force behind this new venture. To work (32) this exiting new post, you should have at least two years' management experience ill customer services. Your ability to think (33) and your knowledge of local businesses will (34) you to plan and run the operations of the Centre to the highest standards and (35) budget.
(36) your strong leadership skills, you'll ensure a happy and open environment (37) all your people can develop, and the service (38) is always improving.
You will need to communicate well, (39) with those working in the Centres and external contacts, and you will be required to (40) excellent presentation and negotiation skills.
(29)
A．ask
B．require
C．obtain
第7题
Jared O'Connor
1205 Coconut Road
Ft. Lauderdale, FL 33028
April 14 20-
Mr. Bradley Chang
Director of Human Resources
Utmost.com
9225 Perry Avenue, Suite 302
Ft. Lauderdale, FL 33028
Dear Mr. Chang,
I am writing to thank you for the time you took to discuss the technical support manager position at Utmost.com with me. I really enjoyed learning more about the position and the company's operations.
I also enjoyed the opportunity to meet and observe your employees; I was impressed by the excitement and enthusiasm they had for their jobs, and for the company as a whole. It is no wonder that Utmost.com has been so successful.
I would like to confirm my strong interest in the position. I feel I would be a good fit. I have a strong work ethic, I enjoy working in teams, and I am a creative problem-solver.
I look forward to hearing from you about the position. If you have any additional questions please do not hesitate to call me.
Sincerely,
For what job is Jared O'Connor being considered？
A．Technical support manager
B．Director of human resources
C．Customer service team member
D．Digital information specialist
第8题
So why is it that flying is getting 【23】______ for so many passengers, 【24】______ airlines are spending billions of dollars to improve service, 【25】______ in new equipment such as mobile check-in stations and portable phone banks so travelers can quickly 【26】______ a flight when it is delayed or canceled？ The fact is that air travel has 【27】______ been such an annoyance, and customer complaints to the Transportation Department doubled in 1999 【28】______ 1998.
It seems Mother Nature would 【29】______ people by bus this year. An unusual run of bad weather, 【30】______ long walls of thunderstorms, has crippled airports lately and led to widespread delays and cancellations. After similar problems last summer, the FAA promised to work more closely with airlines 【31】______ weather slowdowns--for example, FAA and airline representatives now gather at a single location in Herndon, Va. , to 【32】______ the best way to allocate the available airspace. But even the FAA 【33】______ the new initiative has fallen 【34】______ of expectations, and many passengers complain that the delays seem 【35】______ .
Part of the problem is overcrowded planes. 【36】______ the strong economy, U.S. airlines are expected to carry a record 665 million passengers this year, up 5 percent from last year. On 【37】______ , planes are about 76 percent full these days, also a 【38】______ . That's good news for the Transport Department, which are profitably loading more passengers 【39】______ each flight, and bad news for passengers, 【40】______ irritations build rapidly in fight quarters.
【21】
A．under
B．below
C．beneath
D．beyond
第10题
The low unemployment in Bra is mentioned to prove that ______.
A．unemployment is in proportion to population
B．a good concept works well in its birthplace
C．the Slow City movement is successful in Bra
D．tourism brings great job opportunities
