In business, people have to deal in person with all kinds of people. When talking to people within your company who don't speak your language,

In business, people have to deal in person with all kinds of people. When talking to people within your company who don't speak your language, you may have to use English; these people may be colleagues or co-workers – who may work with you in your own department, in another part of the building or in another branch. And you may also have to deal with people from outside the organization: clients, suppliers, visitors and members of the public. Moreover, these people may be friends or strangers – people of your own age, or people who are younger or older than you.

The relationship you have with a person determines the kind of language you use. For example, it's not appropriate to say 'Hi, how are you!' when meeting the Managing Director of a large company or to say'Good morning, it's a great pleasure to meet you'when being introduced to a person you'll be working closely with in the same team.

People usually form. an impression of you from the way you speak and behave – not just from the way you do your work. People in different countries have different ideas of what sounds friendly, polite or sincere – and of what sounds rude or unfriendly! Good manners in your culture may be considered bad manners in another. Sometimes your body language, gestures and expressions may tell people more about you than the words you use.

1.The topic of the passage is __________.

A. self-image in business situation

B. the importance of appropriate choice of language

C. dealing with people in business

2.The language you use when talking with people in business is decided by _________.

A. your relationship with the particular person

B. yourself

C. your boss

3.People usually form. an impression of you from _________.

A. your way of doing jobs

B. your language and manners

C. your facial expressions

4.Good manners in your culture may be considered bad manners in another. Good manners in this statement mean ___________.

A. to behave politely

B. to behave lovely

C. to behave aggressively

5.The message of the article is that ________________.

A. dealing with people successfully in business is not easy

B. clients with different cultural background is most challenging

C. language plays a very important role in setting up business relationship