听力原文：Man: I have monthly targets set by head office. Now, customers usually need a lot

of help choosing the right product, which is fair enough, but at the same time I've got to make sure that what I do is cost-effective for the company, so I have to watch my time and expenses carefully.

&8226;You will hear five short recordings. Each speaker is saying what a manager must do to achieve success.

&8226;For each recording, decide which is the most important action for that speaker.

&8226;Write one letter (A-H) next to the number of the recording.

&8226;Do not use any letter more than once.

&8226;After you have listened once, replay each recording.

A. sort out staff disagreements

B. delegate tasks fairly

C. obtain all the facts

D. develop a range of strategies

E. establish clear goals

F. carry out regular planning

G. clarify all job descriptions

H. act immediately