Most insurers' customer service reps are doctors acting as case managers to help patients.
A.Y
B.N
C.NG
A.Y
B.N
C.NG
第1题
A.In an insurance company.
B.At the railway station.
C.At the post office.
D.At the customs.
第2题
Last fall, when Congress added prescription-drug coverage to Medicare, the new law was hailed as a political masterpiece. Congressional Democrats, who overwhelmingly opposed the bill, thundered that they, too, were eager to provide a drug benefit under Medicare, but they championed alternative legislation that offered a larger drug subsidy and smaller incentives to health insurers to participate. Liberals such as Sen. Edward Kennedy were confident that the drug bill, with plenty of holes in its benefit formulas, would inevitably be expanded around the time it took effect.
Not many in Congress seemed troubled that the federal budget was deep in deficit, the nation was saddled with future expenditures for the Iraq war and virtually no health care expert believed that the legislation would fit into its projected $400-billion-over-10-years cost framework. The new law was a cynical bargain that had more to do with the 2004 election than a rational approach to the prescription-drug needs of the nation's elderly.
The prescription-drag legislation seems a compromise between competing ideologies inserted into a fixed congressional budget. Put another way, it was sausage-stuffing in the guise of lawmaking. And, what no one anticipated was the reaction of the elderly, a group that votes in disproportionate numbers.
The passage you are reading is the beginning part of a report in the original. Then, what is "This", the first word, most probably referring to?
A.An offered illustration.
B.Part of a textbook on politics.
C.What the author is going to write.
D.The principle that voters are shrewder than' most politicians believe.
第3题
Why might calls be recorded?
A.To inform. the police
B.To test the line
C.To advise the customer
D.To help teach new staff how to deal with customers
第4题
Compared to the modem cell phone, the conventional phone system ______.
A.makes every customer available to the network by wires
B.relies on a delicate mesh of thousands of antenna towers
C.is characterized by digital photography and Internet-based games
D.always faces the resistance from local government
第5题
Whom is the company making TV films and video programs jointly with?
A.NBTV
B.New York customers
C.Foreign TV crews
D.Foreign TV and commercial organizations
第6题
A.They had lived too long in the city.
B.They were not familiar with the American customs.
C.They were quite particular about food.
D.They enjoyed going to the neighborhood parties.
第7题
When dealing with complaints, she would like to
A.take more responsibility.
B.pass the customer on to her boss.
C.didn't care for.
第8题
Protecting Your Vehicle
Loss or damage to your car or its contents (property)
Collision
Pays to fix your car after an accident (collision) with another vehicle or other stationary objects such as a guard rail, curb, or light pole.
Comprehensive
Provides coverage for damage to your car caused by something other than hail, windstorm, earthquake, glass breakage, vandalism, or theft.
Parked auto collision
If your car is parked and unoccupied and it is damaged by a hit-and-run driver, this coverage pays for the cost of repairing it. Most companies waive the deductible in this event.
Personal property coverage
Pays for personal property belonging to your family (such as coats, cameras, etc. ) that is damaged or stolen while in your car.
Coverage for electronics
Coverage furnished for electronics that are permanently installed in your vehicle, such as televisions, telephones, fax machines and DVD players and for factory-installed electronics and computer equipment.
Air bag replacement coverage
Pays for the cost of reinstalling a factory-installed air bag even if one is activated without being involved in an accident.
How Much Will Auto Insurance Cost?
Driver are grouped according to the level of risk each one poses-that is, the amount paid by insurers in each category of policyholders. Insurance companies group drivers in the following way :
Sex: Men have more accidents on the road than women.
Age: Drivers under 25(and for some insurers, under30)are considered more likely to have an accident.
Marital Status: Married drivers tend to have fewer accidents than single drivers.
Personal Driving Record: Years of driving experience , accidents, speeding tickets and drunk-driving offenses are all factors in determining how much of a risk you pose as a motorist.
How You Use Your Vehicle: If you commute by car during rush hour, you are at greater risk of having an accident than if you only drive for errands and recreation on the weekends. Drivers who use their own vehicles for business also are considered to be at a greater risk.
Types of Vehicles: The value, size, weights, age of your vehicle, even the cost of replacement parts are essential to determining the price of your insurance. Larger, heavier vehicles are considered at lower risk than smaller, lighter ones. More expensive cars are costlier to have repaired than economy models so the premium is higher.
Which of the following car damage can be covered by the Comprehensive?
A.Broken window caused by storm
B.Destroyed seats after an earthquake
C.Deformed door after a collision
D.Flat tire cut by a malicious guy
第9题
In commerce a good salesman is one who ______.
A.does not waste his time on difficult customers
B.always has in stock just what you want
C.treats his customers sharply
D.sells something a customer does not particularly want
第10题
What is indicated from Mill Creek Company?
A.It provides free meal coupons to all new customers.
B.It stays open until 9 p.m. everyday.
C.Its salespeople are very knowledgeable.
D.It has more than one location.