Complaining about faulty goods or bad service are never easy.【M1】______Most people dislike

Complaining about faulty goods or bad service are never easy. 【M1】______

Most people dislike making a fuss. But if something you have

bought is faulty or does not do that was claimed for it, you are 【M2】 ______

not asking a favor to get it put right. It is the shopkeeper's

responsibility to take the complaint seriously and to replace or

repair a faulty article or put right poor service, because he is the

person with whom you entered into an agreement. 【M3】 ______

Complaints should be made to a responsible person. Go back

to the shop where you bought the goods, taking with you any bill

you may have. In a small store the assistant may also be the 【M4】 ______

owner since you can complain directly. In a chain store, ask to 【M5】 ______

see the manager. If you telephone, ask the name of the person

who handles your inquiry, otherwise you may never find out who

deals with the complaint late. 【M6】 ______

Even the bravest person finds difficult to stand up in a group 【M7】 ______

of people to complain, so if you do not want to do it by person,

write a letter. Stick to the facts and keep a copy of what you 【M8】 ______

write. At this stage you should give any receipt numbers but you

should not need giving receipts or other papers to prove you 【M9】 ______

bought the article. If you are not satisfied with the answer you

get, or if you do not get a reply, write to the managing director

of the firm, shop, or organization. Being sure to keep copies of 【M10】 ______

your own letters and any you receive.

【M1】