Our company ______ Metro Messenger Service since 1998.A.useB.usedC.had usedD.has been usin
Our company ______ Metro Messenger Service since 1998.
A.use
B.used
C.had used
D.has been using
Our company ______ Metro Messenger Service since 1998.
A.use
B.used
C.had used
D.has been using
第1题
M: No way! The team might not be the winner but the company is.
Q: What does the man mean?
(16)
A.The company will beat other companies in business.
B.The failure of the football team was just as expected.
C.The company will not sponsor the football team.
D.The football team fell short of the company's expectations.
第2题
W: Really? When? I'd like to talk to them and hand in my resume.
M: This Friday.
What does the woman want to do?
A.Visit the clothing company tomorrow.
B.Apply for a job in the clothing company.
C.Help the company recruit graduate students.
D.Get a part-time job before graduation.
第3题
(16)
第4题
W: Really? What day? I’d like to talk to them and hand in my resume.
Q: What does the woman want to do?
(19)
A.Help the company recruit graduate students.
B.Visit the electronics company next week.
C.Get a part-time job on campus before graduation.
D.Apply for a job in the electronics company.
第5题
听力原文:W: I hope you can attend our company's opening ceremony this Sunday.
M: I'd like to, but I have to make another appointment.
What does he mean?
A.He will go to the ceremony.
B.He has time.
C.He won't have time to attend the ceremony.
第6题
W: To be honest, I want to work in a company with higher pay and more chance for promotion.
M: I am sorry to hear that. You know our company is a newly-built one. Things will go better with development.
W: Maybe. Thank you for your help, but I still want to leave the company to seek development.
What are they talking about in the dialog?
A.Development
B.Resignation
C.Promotion
D.Payment
第7题
听力原文:F=Female M=Male.
F: Express Transportation Company.
M: Good afternoon. Eagle Production Company here.
F: How do you spell 'Eagle'?
M: EAGLE. Eagle Production Company. We recently dispatched some office desks through your company and we've just heard from our customers that two of the six desks were damaged when they arrived.
F: Are you sure they were all right before we packed and transported them?
M: Absolutely sure. All our items are carefully checked before leaving our warehouse. In fact, one of your supervisors was present while the desks were being packed by your people.
F: What was the consignment code?
M: 85902417.
F: Were there any letters after the number?
M: Yes, A HPTU. That's 85902417 AHPTU.
F: Ah yes. We delivered the desks to Golden. World Import Company for you.
M: That's right.
F: Could you please let me have their phone number so that we can arrange with them to inspect the damage?
M: Certainly. It's 799-67372.
F: 7 double 967372. Thanks.
?You will hear three telephone conversations.
?Write one or two words or a number in the numbered spaces on the notes or forms.
?After you have listened once, replay the recording.
Conversation One
?Look at the note below.
?You will hear a man making a call about a delivery.
Express transportation Company: Messages COMPLAINT
From: (1)______ Production Company
Re: 2 damaged desks (out of 6)-broken during transportation? Consignment Number:
(2)______
Desks sent to (3)______ World
Import Company.
Action to be taken: Ring (4)______ and arrange to inspect desks.
第8题
M: We have six regional centers which employ between 300 and 700 people each.
W: Why did the company decide to offer its products directly by phone and Internet rather than through insurance brokers or high street shops?
M: Well, the major reason was cost. With a call centre you don't have to pay high rents for good high street locations or pay commission to brokers and agents. We can then pass on these cost savings to our customers through competitive pricing of our products.
W: Well. How does a call centre affect the quality of service a customer gets?
M: When a customer calls, he can get an instant response. The computer database shows all the customer's details. This means we can offer our customers good products, quick service and lower premiums.
W: And what products does Direct Line offer?
M: Our company provide motor, house, travel and life insurances. We also offer financial services such as mortgages, personal loans, savings and pensions.
W: Gosh, so many. Are your workers able to deal with all these different products?
M: Some workers only deal with one product, while multi-skilled staff can deal with two or three products. But the system is programmed to guide staff members in dealing with 80%--90% of enquires and claims.
W: What do you think of the future for call centers?
M: They're definitely here to stay. But as more and more new call centers are set up, it'll become harder to find good staff, so we will have to offer better conditions. In the future, staff might work at home on computer networks.
(27)
A.Because the company does not have to pay as many claims as competitors.
B.Because the company rent no shops and pay no commission.
C.Because the company does not have to pay for advertising.
D.Because the company offers many products and services.
第9题
W: I really admire the efficiency of your secretaries.
M: Our company selects only the best. They have a heavy workload and we give them a lot of responsibilities.
Q: What are the speakers talking about?
A.How to work efficiency.
B.How to select secretaries.
C.The responsibilities of secretaries.
D.The secretaries in the man’s company.
第10题
听力原文:M: Hello. (22) Today on Business Focus I am talking about Knowledge Management with Ms. Twomey, who is the Human Resource Manager for a big company. Ms. Twomey, has Knowledge Management changed the way your company works?
W: Oh yes, since adopting Knowledge Management strategies, we have had to make many changes to the way we work, from changing the technology we use and the way we use it, to changing people's ideas about the best way to work.
M: And what has been the biggest challenge?
W: (23) Without a doubt it has been trying to get our staff to accept knowledge management practices. This was a tough challenge because our company had a culture which was not particularly open to the idea of knowledge management. So, I would say definitely the people side required the biggest change.
M: How were you able to overcome these problems?
W: Well, first we had to make sure that our people understood the competitive advantage the company stood to gain if we changed our way of working. We organized staff meetings in each of our offices to introduce the aims of the KM strategies we were going to adopt. As well as the personnel aspect of KM, (24) we also invested in new technology which made having online conferences easier to organize.
M: It sounds like it was a lot of work.
W: Indeed it was and in the beginning there were some problems, but we are really seeing (25) the benefits of implementing Knowledge Management now, as there is greater communication between the offices and people are realizing that if we all work together, we can achieve much better results.
M: Well, thank you, Ms. Twomey.
22.What are the speakers talking about?
23.What has been the biggest challenge for the woman?
24.What did the woman's company do to push KM besides personnel aspect?
25.What is one benefit of implementing KM in the woman's company?
(23)
A.The best ways to work.
B.Human resources.
C.Knowledge management.
D.Changing the technology.
第11题
听力原文:F: When will Mr Blackman from GM come to our company?
M: Well, he planned to come on August 23, but he called yesterday telling he had to go to Spain on business with his boss. Now he's planning to come next Friday, that's August 31st.
F: I see.
? For questions 1-8 you will hear eight short recordings.
? For each question, mark one letter (A, B or C) for the correct answer.
? You will hear the eight recordings twice.
When will Mr Blackman come?
A.
B.
C.