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（请给出正确答案）
A.A.
B.B.consideration
C.C.considering
D.D.considerable
E.E.considerate
答案
更多“Your delay has caused us ______ inconvenience and we request you do your utmost to dispatch the over”相关的问题
第1题
第2题
第3题
？Read the article about complaints and claims
？For each Question 31-40, write one word in CAPITAL LETTERS on your Answer Sheet.
Complaints are often Received by companies who ship goods overseas. Some complaints are about the quantity delivered. Perhaps not enough goods were sent, perhaps too many. And it is always a cause for complaint that the wrong goods were (31) .
Often there are complaints about poor packing, which can cause damage (32) the goods. Sometimes the complaint is about poor quality. In this case, buyers often complain that the goods are not up to (33) . There may be a difference between the samples and the goods that actually arrived.
A complaint may also be about a (34) in shipment. Usually, there is penalty in the contract to protect the buyer against loss from delay.
Complaints about damage are usually the business of insurance companies; but if the damage is caused by the (35) of the packer, then the insurance companies will not take responsibility.
When there is a complaint that the wrong goods were sent, either too many, or too few, it is always necessary to check the (36) list as well as the order. The agent must investigate what has happened. The goods may still be at the port of (37) . But the buyer cannot wait for the agent' s report. He usually insists on the goods being (38) as soon as possible.
Bad packing may cause damage to goods in transportation. The buyer may accept damaged goods if the supplier offers a (39) . But if the goods are badly damaged, they may be unsalable and in this case the buyer will demand replacement.
If the delay is very long, the buyer may (40) the order, and there may be a great loss to both the supplier and the buyer.
(31)
第4题
According to the text, you had better make a call when________.
[A] you are late for a meeting because of flight delay
[B] your text message is more than five lines
[C] your friend has moved to another place
[D] you communicate with close friends
第5题
&8226;Write a memo to your secretary:
&8226;Telling her about the claim
&8226;Mentioning the serial number of the order and date of delivery
&8226;Asking for relevant files and the duplicate invoice
&8226;Write 40--50 words on a separate sheet
第6题
A．necessary cause
B．sufficient cause
C．contributory cause
D．None of them.
第7题
To: imccarrol@argoengineering.com
From: members@aie.org
Date: November 4, 20— 2:40:18 PM EST
Subject: [AIE] Your membership ID card will be mailed within the next week
Dear Jack McCarrol,
We are sending you this e-mail message to confirm that your membership ID card/receipt has been printed and will be mailed within the next week. We apologize for delays in processing recently as we upgraded our membership system.
If you would like an electronic copy of your receipt e-mailed to you (in addition to the printed receipt already on its way), please let us know.
If you have any questions about your membership, please contact us at members@aie.org or telephone 703-836-0662 (toll free in the United States: 888-547-2296). Thank you for being part of AIE!
Sincerely,
AIE Member Services
Association of Industrial Engineers (AIE)
P.O. Box 7845
Alexandria, Virginia 22314
Web http://www.aie.org/
Why has this e-mail been sent？
A．To describe the benefits of AIE membership
B．To request additional personal information
C．To apologize for sending something to the wrong person
D．To explain that a delay in processing has been resolved
第8题
Answer ONE of the questions 2, 3, or 4 below.
1. &8226;Your company is considering appointing someone as your assistant. Your boss has asked you to write a short report on whether an assistant would be useful for you.
&8226;Write the report for your manager, describing:
&8226;the advantages to you of having as assistant
&8226;what difficulties might arise if an assistant is appointed
&8226;what qualifications and experience would be desirable in an assistant
&8226;what personal qualities would be desirable in an assistant.
&8226;Write 200-250 words on a separate sheet.
2. &8226;The Marketing Director of the company you work for is keen to improve the way that your company markets its products, and has asked you to propose and improvement.
&8226;Write a proposal for the Director, including the following information:
&8226;reasons for the current method's lack of success
&8226;your proposal for new method
&8226;the likely benefits of the new method
&8226;any possible disadvantages of the new method.
&8226;Write 200-250 words on a separate sheet.
3. &8226;You work for a company producing office furniture and have received a letter from a customer complaining about the non-delivery of two desks.
&8226;Write a letter to the customer:
&8226;apologising for the non-delivery
？ giving reason(s) for the delay
？ offering compensation.
&8226;Write 200-250 words on a separate sheet.
第9题
第10题
iTune Music Store
Tel: 703-536-1094
Fax: 703-536-1090
October 3
Ms. Naomi Lewis
1325 Wilson Boulevard,
Arlington, Virginia 22209
Dear Ms. Naomi Lewis,
We are writing to inform. you that the shipping of order you placed on September 16 has been delayed because the requested CD is currently out of stock. The estimated delivery date is October 10. We apologize for any inconvenience caused by this delay.
If you still wish to purchase this item, please contact our Customer Service Department at 703-536-1094. If we don' t hear from you by October 7, we will cancel your order and close your account.
Thank you for your business and we hope to hear from you soon.
Sincerely,
Mary Williams
Customer Service Department, iTune Music Store
Why was the letter sent to Ms. Naomi Lewis？
A．To confirm an appointment
B．To inform. her of a delay
C．To recommend a CD
D．To ask her for a contribution
