Your blunt treatment of disputes would put other people in a negative frame. of with the r
A.mind
B.idea
C.intention
D.wish
A.mind
B.idea
C.intention
D.wish
第1题
?Read the article below about successful e-mail negotiation.
?Choose the best sentence from the opposite page to fill each of the gaps.
?For each gap 9-14, mark one letter (A-H) on your Answer Sheet.
?Do not use any letter more than once.
Successful E-mail Negotiation
Given that you are involved in a negotiation that must proceed via information technology, how can you best achieve your goals? The following prescriptions are important. Most people overestimate the ability of other people to make sense out of what they mean. People have a hard enough time deciphering our messages in face-to-face interactions; accuracy decreases dramatically in e-mail exchanges. Many people assume that longer means clearer. It does not. People have a slant attention span and often dislike long e-mail messages, or perhaps even stop reading them if they began to fall off of the screen. Must people are capable of only retaining seven, plus-or-minus two, ideas in their head at any one 6rae. As a general rule of thumb, most e- mail messages should fit on a single screen. Screen loading, or the tendency to write very long message can lead to annoyance on the part of the recipient, especially if be or she is busy. Negotiations are more productive when the parties exchange a greater number of shorter e-mails, rather than fewer, but longer e-malls. (9) This also builds reciprocity in exchange.
The asynchronous nature of e-mail provides people with the dubious luxury of not having to immediately receive of respond to e-mail messages. However, the sender of e-mail messages often expects a timely response. Not responding to e-mail may be perceived as rejection and disinterest. Further, newer forms of software allow senders to ascertain whether the recipient has read their e-mail. Failure to provide a timely response to e-mall is akin to giving the "silent treatment" to someone. (10) .
Meta-communication is communication about communication. This boils down to people talking about how they should communicate. (11) In any electronic communication, it is important to let team members know how often you check your e-mail, whether you or someone else reads and responds to your e-mail, and whether you forward your e-mail to others.
Flaming refers to the insults, criticisms, and character assassinations that people hurl over e-mail. Flaming remarks make fun of grammar, include labeling and accusations, character attack, backhanded compliments, and blunt statements. (12) . In contrast, face-to-face groups have mechanisms and norms, such as conformity pressure, that largely prevent flaming. People react to each other with less politeness, empathy or inhibition if they cannot sense the other's social presence. (13) .
There is more uncertainty, doubt, and ambiguity in electronic mail exchanges. (14) .As a consequence, people become frustrated and seek to control the exchange by issuing threats, e.g. "I am not going to read my e-mail again". Along lines, do nut chastise or deliver negative feedback via e-mail; face-to-face or telephone communication is more appropriate.
A Such and other negative interpersonal behaviors often stem from feelings of isolation.
B This stems from the asynchronous nature of communication.
C Increasing the rate of e-mail exchange prevents misunderstanding because misperceptions can be quickly rectified.
D This will result in the failure of communication.
E Suspicion and hostility increase as the communication between parties diminishes.
F Negotiators are much more likely to issue threats when communicating via information technology.
G Most people overestimate the ability of other people to make sense out of what they mean.
H This
第2题
Part A
Suppose that your mother is cured by receiving excellent treatment and care offered by capable doctors and nurses. Write a letter of thanks to Mr. Wilson, president of the hospital. You should write approximately 100 words. Do not sign your own name at the end of your letter, using "Jane Royal" instead. You do not need to write the address.
第3题
A bath will not kill the bacteria from your body even if.
A.you use a germicidal soap
B.use an anti-bacterial soap
C.you use soap to scrub it vigorously
D.you are under special treatment for it
第4题
A bath will not kill the bacteria from your body even if ______.
A.you use a germicidal soap
B.you use an anti-bacterial soap
C.you use soap to scrub it vigorously
D.you are under special treatment for it
第5题
Part A
Suppose you are the Chairman of the Student Association in charge of the treatment of a group of visiting student from Canada. Write a letter to the manager of the hotel to arrange the boarding.
You should write about 100 words. Do not sign your own name at the end of the letter. Use "Li Ying" instead. You do not need to write the address.
第6题
Part A
A company is recruiting new employees. Write a letter applying for a position as an assistant accountant. In your letter, please include the following information:
1. the position you apply for
2. your work experience
3. the mason for your leaving the present company
4. the treatment you expect to get from the new company
You should write no less than 100 words. Do not sign your name at the end of your letter. Use "Wang Lin" instead. You do not need to write the address.
第7题
A.She asks him to have injections.
B.She asks him to have an operation.
C.She asks him to have a good rest.
D.She asks him to have some herb medicine and a treatment with rays.
第8题
What is the issue being discussed in the lesson?
A.Negotiating payment
B.Confronting the boss with unfair treatment
C.Asking for promotion
D.Interview skills
第9题
A.The patient must receive treatment regularly.
B.The patient can"t leave the hospital until the bleeding stops.
C.The patient"s husband can attend to the business in her place.
D.The patient must take a good rest and forget about her business.
第10题
Dear Sir,
I am writing 【C1】______ a strong complaint about the 【C2】______ treatment my guests, my colleague and I received when we visited your restaurant last Friday evening. On hooking a table for four by telephone on Tuesday we were 【C3】______ that there would be room for us despite the fact that you had only been 【C4】______ for a few weeks and were already booked.
We appreciate that there must be great 【C5】______ for restaurant meals at this time of the year in such a popular and 【C6】______ area but we were not expecting such an ill-mannered reception on the part of your head waiter.
Our Chinese friends are currently touring the "Shakespeare country" and were looking forward to a traditional English dinner in such a charming setting. But our hopes 【C7】______ an enjoyable evening out were instantly spoilt when your head waiter informed us that he had received no booking in our name and, so, no table was 【C8】______ for our party. My colleague and I protested at this and asked to speak to the manager, who, we were told, was unavailable. Your staff then offered us a table which we all had to share with another couple and no effort was made to 【C9】______ the unpleasantness we had experienced. We also had to wait some 【C10】______ time before the menu was brought to us.
I trust you will give this complaint your prompt attention as the whole embarrassing incident was a great. disappointment to our guests and sets a bad example of our English hospitality.
Yours sincerely,
Paul J. Weller
【C1】______
A.made
B.make
C.making
D.to make