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Dear Customer Service Representative,Hello. I purchased a Microtech Microwave Oven （Model

Dear Customer Service Representative,

Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.

The microwave oven has a full two-year unconditional warranty. There' s one problem. I don't remember at the moment where I am keeping the warranty.

I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I'm concerned about the crack. I' m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter' s health. I haven't noticed anything unusual yet, but I don't want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don't think I' m exaggerating my concerns. I feel my situation warrants special consideration.

I have unplugged the microwave oven, and have decided not to use it. I don' t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven？ I would appreciate it.

Yours truly,

Dear Customer Service Representative,Hello. I purc

Nora Peletz

Dear Ms. Peletz,

Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience. I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered？ Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it's convenient for you.

In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.

Yours sincerely,

Sasha Pavorotti

Sasha Pavorotti, Manager

What is the purpose of the first letter？

A．To claim compensation for injury

B．To get some documents reissued

C．To request a new appliance

D．To acknowledge receipt of an order

答案
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发布时间：2020-11-20
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更多“Dear Customer Service Representative,Hello. I purchased a Microtech Microwave Oven （Model”相关的问题

第1题

听力原文：W: Dear, I feel hungry now. How about you？M: So do I. Let me call the room servic

听力原文：W: Dear, I feel hungry now. How about you？

M: So do I. Let me call the room service, Hello, room service. Please send a menu to 826, thank you !

Where are the two speakers？

A．In a hotel.

B．At a dinner table.

C．In the street.

D．At the man's house.

点击查看答案

第2题

Read the letter form. a customer, Ding. Dear Sir, We have received the recorders. But we
found that one recorder was damaged. It was broken on the way to our company . We would be grateful if you could replace the machine. Yours faithfully, Ding Forest Write a reply to Ding: apologizing to the customer. explaining the reason of the mistake. saying how the problem is being solved. Write 60-80 words on your Answer Sheet. Dear Mr. Forest,

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第3题

Dear customers,It has been our policy in the past to supply ice to our customers when thei

Dear customers,

It has been our policy in the past to supply ice to our customers when their ice machine has broken down. Because we have many customers who are paying later and later, we are forced to set (150) stronger company policies. Our new policy will go into (151) from August 3, 2009, and is as follows:

1. If the customer is more than 15 days late in their monthly payment and the machine is not working, we will not supply ice.

2. There will be a surcharge on accounts falling more than 30 days behind.

Our company policy is, and always has been, to provide the best service (152) to our customers.

We can only continue to do this with our customer's cooperation. If there are any questions regarding our new policy, please give me a call.

(50)

A．aside

B．back

C．down

D．up

点击查看答案

第4题

FROM: S. Banner, Industrial Cleaning, Customer Service Manager TO:J. Choi, Kenton Office S

FROM: S. Banner, Industrial Cleaning, Customer Service Manager

TO: J. Choi, Kenton Office Supplies

SUBJECT: Renewal of your contract

SENT: March 13, 10:40 A.M.

Dear J. Choi,

I have recently learned that your company is not renewing its contract with us to clean your office facilities. I would like to inquire why you have decided to make this change and see if there is anything we could do to keep your business.

Sincerely,

Steve Banner

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第5题

September 30Margaret Hamilton Charmante Customer Service 10 Old Shoals Road Arden, North C

September 30

Margaret Hamilton

Charmante Customer Service

10 Old Shoals Road

Arden, North Carolina 28704

Dear Ms. Hamilton,

I recently purchased a Charmante VX12 Laser printer from Tech Giant and was initially satisfied with the product. After only two days, however, my printer started to malfunction. I (150) returned it to the store and exchanged it for another VX12, but after only four days, that printer began to malfunction too. Although I could have had the machine repaired (151) warranty, I chose to exchange it for a model from another company instead. I'm not sure if these problems occur with all Charmante VX12s or just the two that I had, but I think it may be worth looking into to (152) future customer dissatisfaction.

Sincerely,

Robert Evans

(50)

A．slowly

B．generously

C．immediately

D．occasionally

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第6题

E*Com Easy Communications Company810 7th Avenue, New York Tel: 917－286－3100 Fax: 917－286－

E*Com

Easy Communications Company

810 7th Avenue, New York

Tel: 917-286-3100 Fax: 917-286-3102

FAX

Mike Holland

Fax: 502-327-4400

Total: 1 page August 20, 2006

Dear Mike,

Thank you for your fax.

I am sorry to hear that your customer has experienced a problem with our wireless microphone.

We do our best to ensure that all products we produce leave our factory in perfect condition, but unfortunately defects sometimes occur. Through thorough investigation, we found a problem with the transmitter. We already sent a replacement to you with a free wireless headset for you to compensate your customer for the inconvenience. Please return the defective model with the courier.

Sorry for the inconvenience and thank you for your business with E*Com.

Regards,

E*Com Easy Communications Company810 7th Avenue, N

Which of the following is true？

A．Mike Holland previously sent a fax to E*Com.

B．Mike Holland has bought the defective model.

C．James Hennessey is working for Mike Holland.

D．A customer complained a problem to E*Com.

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第7题

Dear Western Telecom Customer,We are writing to inform. you that you are qualified for our

Dear Western Telecom Customer,

We are writing to inform. you that you are qualified for our new BestPay Program. The BestPay program allows customers to pay their cable, telephone, and Internet bill all at once, without any hassle.

The best part about BestPay is that your bill will be significantly lower. Instead of paying for three separate services, you will be paying for one, lowering service fees and taxes. The BestPay Program also offers a lower Internet rate of $ 29.99 in comparison to our regular rate of $ 41.99.

Since records show that we are already your service provider for your cable, telephone, and Internet, you will automatically be switched to the BestPay Program effective May 1.

If you have any questions about this, please contact our Western Telecom representative at 1-800-389-4832. Don't forget to have your account number handy so our representative can give you specific information about your bill.

Best regards,

Bill Withers

Director BestPay Program

Dear Western Telecom Customer,We are writing to in

What is true about BestPay？

A．It includes free installation.

B．It lowers the electricity bill.

C．It includes more than one service.

D．Customers may pay their bill online.

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第8题

PJ Party22 Yew Street, Cambridge, Ontario Tel: 416-223-8900 April 7th, 2009Dear Valued Cus

PJ Party

22 Yew Street, Cambridge, Ontario

Tel: 416-223-8900

April 7th, 2009

Dear Valued Customer:

Our records show that you have been a customer of PJ Party Inc. since our grand opening last year. We would like to thank you for your business by inviting you to our preferred customer Spring Extravaganza this Saturday.

Saturday's sales event is by invitation only. All of our stock, including pajamas and bedding will be marked down from 50 — 80% off. Doors open at 9:00 a. m. sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon.

In addition, please accept the enclosed $ 10 gift certificate to use with your purchase of $ 75 or more.

We look forward to seeing you at PJ's on Saturday. Please bring this invitation with you and present it at the door.

Sincerely,

Linda Lane

Linda Lane

Store Manager

pjpartyinc@shoponline. com

All sales are final. No exchanges.

Enclosure: Gift Certificate # 3451 (not redeemable for cash)

What is the purpose of the letter？

A．To invite the addressee to be its customer

B．To persuade the addressee to buy its products

C．To invite the addressee to its Spring Extravaganza this Saturday

D．To give the addressee some gift certificates

点击查看答案

第9题

？Read the memo and the letter below.？Complete the customer complaint form. on the opposite

？ Read the memo and the letter below.

？ Complete the customer complaint form. on the opposite page.

？ Write a word or phrase (in CAPITAL LETTERS ) or number on lines 41-45 on your Answer Sheet.

Memorandum

Date: 11 Feb., 2004 Subject: Order No. 256

From: Sales Supervisor To: Amy, trainee

We made a mistake with the order of Court Hotel.

Please flu in the customer complaint form. and pass it to Maggie Manning and ask her to deliver the juice next week.

Court Hotel

Chilcompton, Bath, BA3 4SA, UK

Slembrouck BVBA

Violetstraat 187

B-1000 Brussels

Belgium 2 Feb. , 2004

Dear Sir/Madam,

Order No. 256

We have just received the above order.

Unfortunately, you sent us 1,000 bottles of shampoo instead of 1,000 bottles of orange juice ordered. We need the juice for a wedding party in two weeks' time.

Please deliver the juice that we ordered as soon as possible. You can collect the shampoo at the same time.

Yours faithfully,

Sales Department

Customer Complaint Form

CUSTOMER (41) ______ Chilcompton, Bath, BA3 4SA, UK

PRODUCT NO. (42) ______

Problem

PRODUCTS ORDERED (43) ______

PRODUCTS DELIVERED (44) ______

Action token

SOLUTION (45) ______

(41)

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第10题

To: Christopher Reed From: Lauren Butler Re: Printer Dear Mr. Reed, I am returning m
y printer to your companys customer service department because it is not functioning again. I had sent the printer there to get it serviced a month ago and received it a few days later. I changed the printer drum at that time and it was fine for a week after repairs. But again the paper is jammed too often and I can see some lines on the printed page. The receipt states that it gives a six-month free service guarantee. So I assume that your company will service it without additional charge. If this is not the case, please call me at 365-8975. Otherwise, I expect that you will return the printer by June 15th. I am including the receipt from the customer service department. I truly appreciate your cooperation in this matter. Sincerely, Lauren Butler

What is the purpose of this letter？

A．To apply for a job

B．To get a full refund

C．To express dissatisfaction with service

D．To ask for additional charge

点击查看答案

第11题

Michelle Stevens4121 Moss St.St. Petersburg, FL 59340Dear Valued Banking Customer:We here

Michelle Stevens

4121 Moss St.

St. Petersburg, FL 59340

Dear Valued Banking Customer:

We here at Florida National Bank have always promised to put you and your banking needs first. Now, we are happy to introduce a policy change that we think (81) the international transactions of our customers.

Starting next month, we will begin (82) all bank fees on both incoming and outgoing wire transfers for international banking transactions.

In the current economic climate, we believe it is wise to encourage our clients to deal internationally, not discourage them. This fee cancellation should do just that, and it's another example of how we're working (83) our customers.

Thank you for your continued support,

Dick Johnson

CEO, Florida National Bank

(41)

A．has facilitated

B．will facilitate

C．facilitating

D．had been facilitating

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