If our store does not have the parts you need, you may order______through our Web site, an
A.it
B.him
C.them
D.your
A.it
B.him
C.them
D.your
第1题
听力原文:M: Is that it for today?
W: That's it.
Q: What does the woman mean?
(15)
A.It has been a good day.
B.That's the place we are going to.
C.We've finished our day's work.
D.The store is closed for the day.
第2题
Grand Opening Celebration! Mill Creek Company 20 Queens Street(Opposite Jacksons Furniture) Salem, OR 23698 356-276-3698 Free meal coupon with purchase of $ 30 or more(Harding Store Only) Grand Opening Specials: 30% off all shorts 25% off womens blouse 15% off mens suit Offers good for this week only Store hours: 9: 00 A.M. - 8: 00 P.M. Sign up for the Mill Creek Company perk card - for just $ 20 per year, get an additional 10% off everything you buy at any store near you as well as online! Visit our Web site at www.millcreek.com
What type of merchandise does Mill Creek Company sell?
A.Footwear
B.Apparel
C.Books
D.Food
第3题
M: I recently read that in ten years we'll wearing clothes that change with the weather. So when it's cold, our clothes will warm up, and when it's hot, our clothes will cool off.
W: Oh, very funny. So we'll be wearing huge clothes with built-in air conditioners and heaters.
M: I'm serious. Researchers have discovered a method of treating fibers with plastic crystals which can store and release heat as the temperature changes. These treated fibers absorb more heat than untreated fibers. Researchers are still working with this, but soon this process will be widespread.
W: That's fascinating. I didn't know that fibers could store heat. How does that work?
M: These fibers work with the heat by rearranging their structures.
W: That's truly unbelievable. You said that it'll be a decade before this type of clothes will be available. What a shame! I don't think I can wait that long.
What's the man's first reaction to what the woman describes?
A.He is shocked.
B.He is excited.
C.He is upset.
D.He is doubtful.
第4题
听力原文:(I=interview G=Goran Nilsson)
1: And now to IKEA. The Swedish furniture retailer has just reported turnover of 56 billion Swedish kroner from its 150 stores worldwide. Now, IKEA puts its success down to corporate culture. So with me today to explain the secret of IKEA’s culture is Managing Director of IKEA UK, Goran Nilsson. Good morning, Mr Nillson.
G:Good morning.
I: Now is every IKEA store really exactly the same?
G: Well, in terms of culture they’re pretty well uniform. Although our culture will naturally bond with the local culture to some extent, our core values such as simplicity and cost-consciousness are valid in all cultures. So we don’t need to adapt the way we operate to run our stores. And as for products, although we make some minor adaptation to suit local tastes, we produce exactly the same catalogue in all 28 countries.
I: And where do these values originate?
G: It all goes back to Sweden in the 50s and 60s. IKEA’s former, Ingvar Kamprad, start the company at a time of democratic and social change.
I: Are IKEA’s values those of its founder, then?
G: Well, they have evolved over the last 57 years, of course, but I think our mission statement “A better life for the majority of people’s still very much reflects the spirit of those early years. Having said that though, I think Ingvar’s ability to relate to a co-worker in China today would be pretty limited, though.
I: You mentioned China. How does IKEA cope with such diversity amongst its employees?
G: Well, funnily enough, I’ve been working fro IKEA for 15 years in Sweden, Italy, Canada, the USA and what’s struck me most is how much we have in common. People may interpret certain concepts such as responsibility and freedom differently but our core values such as humbleness exist in every country.
I: So, what are the advantages of such a strong corporate culture?
G: They’re tremendous. For one, there’s a real bond between our operations around the world. It’s easy to transfer across borders because you know the values will be exactly the same. And from a marketing and positioning point of view it’s very advantageous as well. But the real pay-off is that it makes IKEA unique. You can clone our produce and our store concept but not our culture. It takes years to build and it has to be maintained daily.
I: But how do you educate 40,000 workers?
G: We begin by making sure people understand the values. That’s why the IKEA Way seminars are so vital. All managers attend them and then it’s their responsibility to pass the message on. Corporate culture also figures my meetings…
I: Do you use educational video and brochures as well?
G: Videos and brochures are helpful tools if only used in conjunction with “walking the talk” and discussing values with management. We have various initiatives which regularly provide co-worker with opportunity to participate and contribute to these discussions.
I: So, does culture affect IKEA’s recruitment process?
G: It has a major impact. Although it’s important for us to get highly-skilled people into the company, we’re not interested if there’s a conflict of value systems. Anyone expecting a flash car or status symbols has no future with us. Recruitment at IKEA’s an extensive process, based on judgments about a candidate’s value systems and attribute. We can add retail skills, no problem, but it’s tough to change someone’s mindset.
I: Does that go for career advancement too?
G: Yes, it does.
I: So Sweden managers will always have more chance of promotion then?
G: We find that many Scandinavians identify more easily with our culture but there is no written or unwritten rule concerning the nationality of senior managers. It would be impossible, however, for anyone to advance within IKEA without wholly understanding and buying into the company’s philosophy and culture. So managers are encouraged to visit Sweden and learn the language etc. and management i
A.Each store has the same management practices.
B.Each store carries a different product range.
C.Each store is adapted to the local culture.
第5题
听力原文:W: Can you give a discount for this microwave oven?
M: I can't reduce it for you. The price can be only as the tag shows.
W: Come on. Cut down the price just a little. I can buy this in another store, but I choose to buy it with you as your store is nearer to my place.
M: Well, I do have to meet a quota in order to get my commission. OK. I'll take off, let say, fifty dollars. How does that sound?
W: Oh no. I was thinking maybe more in three digits. Something like two hundred ?
M: Please. That's way off too much. Seventy-five, no more no less.
W: Give it two zeros like a hundred. I feel luckier with zeros.
M: Alright, eighty is my last offer, anything higher than that will eat into our profits already.
W: OK. I can settle for that. Be sure to have it securely packaged.
What does the woman want to buy?
A.A sweater.
B.An expensive pen.
C.A microwave oven.
D.A dishwasher.
第6题
According to the speaker, in which of the following countries does Omnicraft, Inc. NOT have its stores?
A.Japan.
B.France.
C.Argentina.
D.England.
第7题
What does this store do?
A.Rent computers only.
B.Rent computers and office furniture.
C.Rent and sell computers.
D.Rent and repair computers only.
第8题
From: Luis Reyes (l.reyes@bluepharmacy.com)
To: Amanda Cunningham (a.cunningham@bluepharmacy.com)
Subject: Overstock
Date: June 24,8:42 p.m.
Amanda,
1 just finished stocking the order, and it looks as if we have a small problem. Whoever ordered must have punched in the wrong amount, because we have too many of the Pretty Baby Sun Lotion. I asked Linda about it, and she didn't know anything.
There are 10 cases of this product, so someone must have ordered 200 instead of 20.I checked the invoice, and we were billed correctly. 1 even called the warehouse to make sure they didn't make the mistake, and the order was for 200.
1 wasn't sure what to do, so I just stocked the shelves and put the rest in our back stock. I was thinking we could make some sort of promotion for sun lotion since summer just started.
If you want, I can make a display tomorrow morning.
Luis
Where does Mr. Reyes work?
A.At a pharmacy
B.At a swimming pool
C.At a fitness center
D.At a department store
第9题
W: A water purifier. You want to carry even more equipment with you on our hiking trip?
M: If it's light weight and saves work, yes. And this one fits that description.
W: Really. I bet it takes up a lot of room.
M: Not at all. It's straw, much like the ones you use or drink a soda or milk shake.
W: Really, that is small.
M: Yea, it's plastic, and has a series of mineral and chemical filters that strain harmful germs from water.
W: Yes, but how good a job can it do filtering the germs out of motionless pond water, or water from lakes and streams.
M: It's fantastic. It makes the water entirely germ free.
W: But what about salt or chemical pollutants that might be in the water? Does it clean those out?
M: No, it does not remove salt and chemicals, but those are really not major concerns when we are out hiking and camping.
W: Hmm, how long will a straw last?
M: For about one hundred gallons but don't worry about measuring that large amount of water. There is a built-in safety feature.
W: I think I'll get one for my camping trip this weekend, It'll sure be carrying a lot of water or having to boil it at the camp site.
(20)
A.In restaurant.
B.On car tripe.
C.In science laboratory.
D.On camping trips.
第10题
Customer Service Coordinator-Job Overview
Company: Alpha Services seek two Administrative Coordinators
We aim to provide an enjoyable, friendly, and helpful shopping experience in an atmosphere that is both friendly and fun.
You will:
provide prompt, courteous and knowledgeable service to all customers,
resolve customer service issues appropriately and competently,
audit and approve all necessary paperwork,
train store assistants on customer service standards.
Personal requirements;
strong organizational skills,
ability to lead others,
ability to make accurate and timely decisions under challenging conditions,
self-motivation and ability to multi-task,
high school diploma/GED preferred,
excellent verbal and written communication skills,
successful track record in training staff for customer service,
excellent professional appearance,
ability to work flexibly, including nights and weekends.
Job Benefits; In addition to our open atmosphere and supportive work environment, we are delighted to offer an excellent benefits package, including competitive salary, time-off in lieu for night work, and in-store discounts.
Which of the following tasks does this job involve doing?
A.Dealing with complaints
B.Ordering stock
C.Approving new brands
D.Market Researching