To: Gordon Banks ＜g_banks@troglodyne.com＞ From: Customer Service ＜service@quickst

To: Gordon Banks ＜g_banks@troglodyne.com＞

From: Customer Service ＜service@quickstar.com＞

Date: April 10, 20-- 02:11:58 P.M.

Subject: Quickstar Battery Recall

Dear Mr. Banks:

Thank you for your e-mail, and for participating in the Quickstar recall of certain batteries built with Reffex cells. Your replacement battery has been shipped and you can expect to receive your new battery within 7 to 10 business days. You may continue to use your notebook computer safely by turning the system off, ejecting the battery, and using the AC adapter and power cord to power your system until your replacement battery is received.

With your replacement battery, Quickstar will also provide a means for you to return the affected batteries for proper disposal. If you have additional questions not covered on the recall Web site, or cannot access the Web site, please call Quickstar toll-free at 1-888-751-0011, Monday through Friday, 8:00 a.m. to 6:00 p.m. PST.

You also can write to the company at Quickstar, Attn:

Battery Recall

167000 Elm Parkway

Los Angeles, CA 90088

We apologize for the inconvenience caused by this issue. Shipment of quality products always has been and continues to be our foremost concern. As always, if you have questions or concerns about this or any other subject, please feel free to contact us.

Sincerely,

Harold Rivers,

Director

Customer Service Department

What can be inferred about Gordon Banks？

A．He bought a laptop battery from Troglodyne.

B．He installed the wrong battery in his laptop computer.

C．He works in the Quickstar Customer Service department.

D．He contacted the Quickstar Customer Service department.