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？Your company has received a telephone complaint about late deliveries．
？Write a note to the Customer Service Manager in your company：
？saying who has made the complaint
？explaining why the deliveries were late
？recommending what action should be taken．
？Write 60-80 words.
？Do not include any postal addresses.
答案
更多“？Your company has received a telephone complaint about late deliveries． ？Write a note to t”相关的问题
第1题
M: [24] I don't think we have an appointment.
W: No, we don't. You'll have to excuse me for this.
M: Since you are already here, what can I do for you？
W: Well, as far as I know, your company was founded three years ago and your business has been quite good for the past two years.
M: [24] I'm quite busy, Miss Redner. If you don't mind, just get straight to the point.
W: OK. I believe that you must have seen a lot of S.A.C. designed TV commercials and billboards, and if we cooperate, it'll certainly make your products better known and sold. What do you think？
M: I'm quite satisfied with the company that designs our advertisements at present.
W: Don't say no for no's sake, please. Here are some samples of our designs. Have a look, if you please.
M: All fight... They're pretty good but...
W: [25] The payment we ask for is very reasonable. Besides, you won't have the bondage of a contract. If you're not satisfied with us, we'll refund the money. But, of course, such a thing has never happened. We'll redo the commercial or billboard over and over again until you're satisfied.
M: There's no harm in giving it a try, I think. Leave your card. I'll call you when the next new product is ready to go on the market.
(20)
A．To make an appointment.
B．To ask for an interview.
C．To promote advertisement.
D．To have a negotiation.
第2题
M: [24]I don't think we have an appointment.
W: No, we don't. You'll have to excuse me for this.
M: Since you are already here, what can I do for you？
W: Well, as far as I know, your company was founded three years ago and your business has been quite good for
the past two years.
M: [24]I'm quite busy, Miss Redner. If you don't mind, just get straight to the point.
W: OK. I believe that you must have seen a lot of S.A.C. designed TV commercials and billboards, and if we cooperate, it'll certainly make your products better known and sold. What do you think？
M: I'm quite satisfied with the company that designs our advertisements at present.
W: Don't say no for no's sake, please. Here are some samples of our designs. Have a look, if you please.
M: All fight... They're pretty good but...
W: [25]The payment we ask for is very reasonable. Besides, you won't have the bondage of a contract. If you're not satisfied with us, we'll refund the money. But, of course, such a thing has never happened. We'll redo the commercial or billboard over and over again until you're satisfied.
M: There's no harm in giving it a try, I think. Leave your card. I'll call you when the next new product is ready to go on the market.
(20)
A．To make an appointment,
B．To ask for an interview.
C．To promote advertisement.
D．To have a negotiation.
第3题
Do you want your salary up？
From If you are currently employed and want a raise, start from by being prepared.
41．Gather up your salary survey information, recent performance appraisals that document the
42．job you're doing, and any other relevant information. Be aware of company policy
43．regarding of compensation. Some employers are limited by budget constraints and
44．can only give the raises at certain times of the year, regardless of the circumstances
45．Have a clear idea of what you want. Determine on the salary range you're looking for and
46．justification for the increase and have both ready to review with your supervisor. Be flexible.
47．Would you consider for an extra couple of weeks vacation instead of a raise？ I know someone
48．who's regularly taken time-off instead of money and now has six vacation weeks a year.
49．Then, ask your supervisor for a meeting to discuss about salary.
50．Present him your request, supported by documentation, calmly and rationally.
51．Don't ask for an immediate answer. Your boss is mostly be likely going to
52．have to discuss it with Human Resources and/or other company managers.
(41)
第4题
听力原文：W I'm really nervous. I'm supposed to get my employee evaluation today.
M I wouldn't worry about it if I were you. You're a hard worker, you'll be fine.
W Yeah, but I was late twice last month. The construction around my house really blocks traffic. I have to leave 30 minutes earlier than usual.
M Well, you'll be measured on your overall performance. Being 2 days late isn't a big deal, especially since your department has been doing really well lately.
Why is the woman nervous？
A．She has a job interview.
B．She has to give a presentation.
C．She will get her work evaluation.
D．She will meet the company president.
第5题
Why has the speaker given this talk？
A．To alert staff to a problem with network security
B．To announce a new policy related to network security
C．To recommend a method for improving network security
D．To inform. new employees about the company's network security policies
第6题
Passage Two
Questions 62 to 66 are based on the following passage.
People are being lured (引诱) onto Facebook with the promise of a fun, free service, without realizing that they're paying for it by giving up loads of personal information. Facebook then attempts to make money by selling their data to advertisers that want to send targeted messages.
Most Facebook users don't realize this is happening. Even if they know what the company is up to, they still have no idea what they're paying for Facebook, because people don't really know what their personal data is worth.
The biggest problem, however, is that the company keeps changing the rules. Early on, you could keep everything private. That was the great thing about Facebook -- you could create your own little private network. Last year, the company changed its privacy rules so that many things -- your city, your photo, your friends' names—were set, by default (默认) , to be shared with everyone on the Internet.
According to Facebook's vice president Elliot Schrage, the company is simply making changes to improve its service, and if people don't share information, they have a "less satisfying experience."
Some critics think this is more about Facebook looking to make more money. Its original business model, which involved selling ads and putting them at the side of the page, totally flopped. Who wants to look at ads when they're online connecting with their friends？
The privacy issue has already landed Facebook in hot water in Washington. In April, Senator Charles Schumer called on Facebook to change its privacy policy. He also urged the Federal Trade Commission to set guidelines for social-networking sites. "I think the senator rightly communicated that we had not been clear about what the new products were and how people could choose to use them or not to use them," Schrage admits.
I suspect that whatever Facebook has done so far to invade our privacy, it's only the beginning. Which is why I'm considering deactivating (撤销) my account. Facebook is a handy site, but I'm upset by the idea that my information is in the hands of people I don't trust. That is too high a price to pay.
62. What do we learn about Facebook from the first paragraph？
A.It is a website that sends messages to targeted users.
B.It makes money by putting on advertisements.
C.It profits by selling its users' personal data.
D.It provides loads of information to its users.
第7题
W: Yes, sir. My name is Linda King. I am not twenty-five until the end of this month. I am not married. I studied in the Department of Economics of N. C. State University. After graduation, I worked as an accountant in my last company for four years. Actually I didn't leave. The company closed down. It went bankrupt. So I was out of job. Besides native language, I can speak a little French, but I am good at German because my mother came from Germany.
M: Great! Our company has established business with a big German company recently. We are in need of a secretary and interpreter. Do you think you're qualified for the job？
W: I think so. I don't mind hard work.
M: Well, we'll call you, if we decide to hire you. Can I reach you by the fax number in your resume paper？
W: I'm sorry. My tax machine was broken down. But I check my E-mail everyday.
What are the speakers doing ？
A．They are discussing about their job.
B．They are having a job interview.
C．They are talking about a company.
D．They are talking about business with Germany.
第8题
M: Thank you.
W: We're a small financial company, trading mostly in stocks and bonds. May I ask why you're interested in working for us？
M: Your company has an impressive reputation, and I have always wanted to work for a smaller company.
W: That's good to hear. Would you mind telling me a little bit about your present job？
M: I'm currently working in a large international company, in charge of a team of 8 brokers. We buy and sell stocks for major clients worldwide.
W: Why do you think you're the right candidate for this position？
M: As a head broker, I have a lot of experience in the stock market. I deal with clients on a daily basis, and I enjoy working with people.
W: Well, you might just be the person we've been looking for. Do you have any questions？
M: Er-uh. If I were hired, how many accounts would I be handling？
W: You'd be working with 2 other head brokers. In other words, you'd be handling about a third of our clients.
M: And who would I report to？
W: Directly to me.
M: I see. What kind of benefits package do you offer？
W: Two weeks of paid vacation in your first year of employment. You'll also be entitled to medical and dental insurance .But this is something you should discuss with our personnel department. Do you have any other questions？
M: No, not at the moment.
W: Well, I'll have to discuss your application with my colleagues, and we'll get back to you early next week.
M: OK. Thanks. It's been nice meeting you.
W: Nice meeting you too. And thanks for coming in today.
(20)
A．To make a business report to the woman.
B．To be interviewed for a job in the woman's company.
C．To resign from his position in the woman's company.
D．To exchange stock market information with the woman.
第9题
Farmers from nearby towns unloaded tons of straw while scientists showed the helpers how to soak up the oil.
Many ducks and other birds were caught in the oil. Scientists and volunteers tried to catch them and clean them off, but one report said that more than a hundred birds had died. The oil spill is the worst that has ever hit this coast. Edward Shoup, the head of the oil company, said that it was an accident. He explained that the ship that leaked was very old, and he added that as soon as new ships were ready, the company planed to get rid of its old ones. Mr. Shoup said that his company was working very hard on the oil-spill problem and would do its best to prevent any more oil spills.
Who is the speaker？
A．A specialist in oil-spill prevention.
B．A TV reporter.
C．An oil company technician.
D．The head of the oil company.
第10题
&8226;Read the letter below, on which the employee has written his notes.
&8226;Then, using all these handwritten notes, write your reply.
&8226;Write 120-140 words on the separate answer paper.
Dorse Road
London W6
September 12,1997
Mr. D. Mason
Radio World
6 Adelaide Park
London W6
Dear Mr Mason,
Re: Repair of Tashita Cassette Player
You returned our cassette player to us on 5th September, after having it(Sorry! Technician off sick)in your shop for over a month, saying that you could not repair the following faults:
1. A problem with the volume control. (needs replacing; part not available)
2. Difficulty operating the on/off switch. (Possible to replace, but very expensive)
I was very surprised to hear this, because the equipment is not all that (Manufactured in 1985) old. Therefore I would be grateful if you could explain in writing why the equipment is, in your opinion, beyond repair, so that I can discuss this(out of business since 1990) matter with the manufacturers.
Yours sincerely,
Paul Johnson
第11题
W: Anything else？
M: Nope, that's all for now. Hey, honey, you know, they're organizing a company basketball team, and I'm thinking about joining. What do you think？
W: Humph.
M: "Humph". What do you mean "Humph."？ I was the star player in high school.
W: Yeah, twenty-five years ago. Look, I just don't want you having a heart attack running up and down the court.
M: So, what are you suggesting？ Should I just abandon the idea？ I'm not that out of shape.
W: Well...you ought to at least have a physical training before you begin. I mean, it has been at least five years since you played at all.
M: Well, okay, but...
W: And you need to watch your diet and cut hack on the fatty foods, like ice cream. And you should try eating more fresh fruits and vegetables.
M: Yeah, you're probably right.
W: And you should take up a little weight training to strengthen your muscles or perhaps try cycling to build up your cardiovascular system. Oh, and you need to go to bed early instead of watching TV half the night.
M: Hey, you're starting to sound like my personal fitness instructor!
W: No, I just love you, and I want you to be around for a long, long time.
(20)
A．To play basketball with friends from work.
B．To try out for the company baseball team.
C．To get in shape and compete in a cycling race.
D．To join in a basketball club.
