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How can a caller get directions to the Center？
A．Press 2.
B．Press 4.
C．Press 9.
D．Wait until the end of the message.
答案
更多“How can a caller get directions to the Center？A．Press 2.B．Press 4.C．Press 9.D．Wait until t”相关的问题
第1题
What happens if a caller presses 1？
A．He can leave a message.
B．He can get a monthly schedule.
C．He can find out about tickets.
D．He can get on the mailing list.
第2题
How can a caller avoid unintentional calls？
A．By paying in advance
B．By locking the phone
C．By turning off the phone or removing the battery
D．By subscribing to a long distance service
第3题
How can a caller reach a financial advisor？
A．Leave a message
B．Call his cell phone
C．Dial extension number 555
D．Wait for an operator
第4题
How can a caller do if no one is in the office？
A．Leave a message on the machine
B．Call another number provided in the company's message
C．Either A or B
D．Not mentioned
第5题
第二节 短文理解1
阅读下面短文，从[A](Right)、[B](Wrong)、[C](Doesn't Say)三个判断中选择一个正确选项。
wenty years ago people had one telephone in the house or in the office. Today, people have telephones at home, in cars, in offices, almost everywhere. You can even see people talking into cell phones(手机) on the streets. Once I asked a newspaper reporter for his telephone number. He answered, "Which number do you want？ Home number, work number, weekend number, or car number？"
Now there are even answering machines, but it seems that nobody likes them. For callers there is the problem of how to talk to them because it is very difficult to have a conversation with a ma- chine. For owners of answering machines, there are problems, too. What kind of message(信息) should be recorded(录音) for the caller？ If the message is too short, like "This is an answering machine. Speak now", the caller may not have enough time to get ready. Others may be too long. One long message goes like this: "This is Nathan's answering machine. Please leave your name, telephone number, what you are like, name of your school or work place and your mother's first name. Speak now. "Probably, people will never call Nathan again.
Telephones develop very slowly.
A．Right
B．Wrong
C．Doesn't Say
第6题
听力原文：F: Good morning, Stationery Department. Can I help you？
M: Yes, this is Sound System Incorporated. I'd like to order some computer disks.
F: OK, let me get an order form. Right, you need some computer disks. What kind do you have in mind？ You see, we've got disks at different prices.
M: We want something of high quality, of course. What can you offer？
F: Well, the best type is $5 each and the quality is surely guaranteed. We also have some cheaper ones, $4 each and they are also of good quality.
M: I think I'll take a bit of both. I need 10 packs at $5 and another 20 packs at $4.
F: OK, I'll just write it down. Can I have your name, please？
M: Yes, it's Thomas Cost. That's C -O -S -T.
F: Fine, I'll put it through. That comes to $130 in total. Can I ask how you are going to pay？
M: Do you have our account number？ You can transfer from our account.
F: Yes, we have your account number. Can we have them delivered tomorrow morning？
M: That'll be too late. How about this afternoon？
F: Sure, then let's say 3 o'clock this afternoon.
M: That's good. Thanks.
F: Bye-bye.
&8226;Look at the form. below.
&8226;You will hear a man telephoning to place an order.
Stationery Department
Order Form
Date: 23/11/05
Caller's Name: Thomas Cost.
Company: (5) ___________________ Incorporated
Items to order: (6) ___________________
Quantities: 10 packs at $5 and 20 packs at $4
Total price: (7) ___________________
Time of delivery: 3 o'clock (8) ___________________
第7题
听力原文：A: Long distance. May I help you？
B: Yes, I want to make a person to person call to Denver, please.
A: What is the name of the party, please？
B: Robert Ritchie.
A: How do you spell that？
B: It's R-I-T-C-H-I-E.
A: And What is the number？
B: It's 736-4859, but I don't have the area code.
A: Just a minute, please.
Conversation Three
A: Excuse me. Could you tell me how to get to the laundromat from here？
B: The laundromat？ Sorry, I really don't know.
A: Well, thanks anyway.
&8226;Look at the note below.
&8226;You will hear a talk between a caller and an operator.
The caller want to make a (5) distance call to (6)
2. The name of the party: Robert (7)
3. The telephone number: (8)
第8题
What should be sent to the head office？
A．Technology reports
B．Manuals
C．Handbooks
D．Financial reports
第9题
听力原文： So, if everyone is here, I'll make a start. Now, as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So, I'll begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isn't bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasn't as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller's name before putting them through. So, as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So we're going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They're on the handout I gave you at the beginning. Does everyone have copy？ Right, good.
So, moving on to efficiency...
● You will hear a manager talking to staffs about the way they answer the telephone.
● For each questions 23-30, mark one letter (A, B or C) for the correct answer.
● After you have listened once, replay the recording.
The company is most worried about how ______ .
A．quickly staff answer the phone.
B．efficiently staff deal with enquiries.
C．friendly staff sound on the phone.
第10题
How can interested people get more information？
A．By visiting a store
B．By visiting a website
C．By calling the school
D．By writing a letter
