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&8226;You recently attended a one－day training course on health and safety. You were disap

&8226;You recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to the training company.

&8226;Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.

&8226;Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.

&8226;Do not include postal addresses.

&8226;Write 120-140 words a separate sheet.

&8226;You recently attended a one－day training cou

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发布时间：2020-09-25

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第1题

&8226;You work for a company that sells electrical goods. You have recently visited a pote

ntial supplier in Slovakia.

&8226;Read the following memo below on which you have made some handwritten notes.

&8226;Use the information in the memo to write a short report discussing whether your company should deal with the supplier or not.

&8226;Write 120-140 words.

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第2题

Answer ONE of the questions 2, 3 or 4 below.1. &8226;You recently attended a trade fair in

Answer ONE of the questions 2, 3 or 4 below.

1. &8226;You recently attended a trade fair in another country. Your manager has now asked you to write a report about your visit to the fair.

&8226;Write the report, describing your visit to the trade fair and including the following points:

&8226;which other companies were represented

&8226;how you spent your time

&8226;what information you obtained

&8226;whether or not you recommend attending the fair next year (and why).

&8226;Write 200-250 words on a separate sheet.

2. &8226;Your Managing Director is concerned to reduce costs and has asked you to make some recommendations on how this might be achieved.

&8226;Write a proposal for the Managing Director, including the following information:

&8226;outlining the areas in which costs could be reduced

&8226;describing how savings could be made

&8226;explaining how these changes would affect procedures

&8226;recommending how to communicate these changes.

&8226;Write 200-250 words on a separate sheet.

3. &8226;You have received the following email from a customer:

I was surprised to hear a rumour recently that your company is suffering financial

difficulties and is likely to go out of business. I'd be very sorry if this were true.

Colin Sanders

&8226;Write a letter to the customer, and include the following points:

&8226;a denial of the rumour

&8226;a possible reason for the rumour

&8226;your company's plans for future growth

&8226;your hope for Mr Sander's continued custom.

&8226;Write 200-250 words on a separate sheet.

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第3题

&8226;You are the training manager in a large company which has recently won a takeover bi

d for a foreign company. You have been asked to arrange foreign language training for some of your staff.

&8226;Write a memo to staff:

&8226;explaining why the training course offered is necessary

&8226;saying which members of staff should attend

&8226;announcing when the training course will start.

&8226;Write 40-50 words.

MEMO

To:

From:

Date:

Subject:

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第4题

&8226;The staff at your company were recently asked what they thought about working condit

ions. Your line manager has asked you to write a report summarising their opinions and suggesting possible improvements.

&8226;Look at the information below, on which you have already made some handwritten notes.

&8226;Then, using all your handwritten notes, write your report.

&8226;Write 120-140 words.

&8226;The staff at your company were recently aske

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第5题

You are a manager in a small publishing company. You have recently taken charge of your co

mpany's staff training program. Before the program starts you would like to identify training areas that staff are interested in.

Write a memo to ail staff..

&8226;Saying when the program will start;

&8226;Asking for suggestions for the program;

&8226;Giving a deadline for suggestions.

&8226;Write 120-140 words on the separate answer paper prodded.

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第6题

Read this part of a letter from Peter Lain, the owner of a clothes shop.I have recently re

Read this part of a letter from Peter Lain, the owner of a clothes shop.

I have recently returned to Hong Kong after a short holiday in England. While I was there I bought one of your shirts in London and I was so impressed with the quality that I asked the shop for your name and address.

I am interested in selling the shirts in my own shop and would probably make an initial purchase of about 100 shirts. I assume that there is a discount for large orders and would be grateful if you would send me a price list with detail of discounts.

I look forward to hearing from you.

&8226;Write a letter of 40—50 words to Mr. Lam:

&8226;Thanking him for his letter.

&8226;Saying that you are enclosing a price list.

&8226;Informing him what discount you can give him.

&8226;Telling him the colors in which the shirts are available.

&8226;Write on your answer sheet.

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第7题

For two candidates Responding to CompetitionYour company has recently begun to lose its sh

For two candidates

Responding to Competition

Your company has recently begun to lose its share of the market due to competition from a new firm which charges customers less. You have been asked to suggest ways of solving the problem.

Discuss, and decide together:

&8226;how advertising could help the company to deal with competition

&8226;what types of incentives the company could offer to customers

For three candidates

Job Sharing

Your company is considering introducing a system which enables particular jobs to be shared between two members of staff. You have been asked to advise the company whether this scheme should be introduced.

Discuss, and decide together:

&8226;which types of job this scheme would be suitable for

&8226;what advantages and disadvantages there would be for the company

&8226;which types of people would be most suited to working in this kind of way

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第8题

For two candidates Cutting Departmental CostsCosts involved in running your department hav

For two candidates

Cutting Departmental Costs

Costs involved in running your department have recently risen sharply. You have been asked to consider how these costs could be reduced,

Discuss, and decide together:

&8226;what reasons there might be for the sudden increase

&8226;how staff can be encouraged to help reduce costs

For three candidates

No-Smoking Policy

Your company is considering introducing a No-Smoking policy. You have been asked to give your opinions on this policy.

Discuss, and decide together:

&8226;what are the advantages and disadvantages of having a No-Smoking policy in a company

&8226;which parts of a company's premises should be included in a No-Smoking policy

&8226;how the company could deal with any objections from staff who are smokers

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第9题

How to approach Writing Test Part One&8226;Part One counts for one third of the total mark

How to approach Writing Test Part One

&8226;Part One counts for one third of the total marks in the Writing Test.

&8226;You should spend no more than 15 minutes on Part One.

&8226;You will be asked to write a note, memo, email or message to one or more people in your company

&8226;The first bullet point of the instructions outlines the situation.

&8226;The second bullet point tells you what you should write, who you are writing it for, and the points that must be included.

&8226;It is best to follow the order of the points that are required, as you will lose marks if you leave out any of them.

Planning

&8226;Read the instructions carefully so that you know what to do, and underline the key words.

Writing

&8226;Express yourself briefly and clearly

&8226;For a memo or email you don't need to include to, from, date or subject.

&8226;Try to use a range of appropriate vocabulary and grammatical structures.

&8226;Make the language suitable for the reader(s).

Checking

&8226;After writing, read what you have written, correct mistakes and make improvements. If you want to add anything, use a sign, e.g. *. Put a line through anything you want to omit. Don't rewrite the whole of your answer

&8226;Make sure the examiner will be able to read your answer. Use a pen and your normal handwriting (do not write in capital letters).

&8226;Check that you have written your answer in 40 50 words.

&8226;You are the manager of the marketing department in your company. A new assistant manager has recently been appointed and will start work soon.

&8226;Write an email to all staff in the department:

&8226;explaining the need for the appointment

&8226;saying when the assistant manager will start work

&8226;describing the experience the assistant manager has.

&8226;Write 40 - 50 words.

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第10题

听力原文：Man: Parkinson Machine Tools. Can I help you？Woman: This is Mary Parsons of Murdo

听力原文：Man: Parkinson Machine Tools. Can I help you？

Woman: This is Mary Parsons of Murdoch Limited. Can I speak to Sandy Ellis？

Man: Which department, please？

Woman: I'm not sure. Perhaps Assembly.

Man: No... erm ... here he is, Machine Services Section... I'm sorry, he's on voice mail. Would you like to call back later？

Woman: I usually deal with him, but can I leave a message with you？

Man: Certainly.

Woman: Your company has installed computerised cutting tools and packing machines in our despatch department. The last one, a packing machine, was installed in July, and it's recently developed a fault.

Man: Mmm.

Woman: The measurements and materials for the boxes are all right, but there's some sort of problem with the box assembly mechanism. The boxes are weak, and goods get damaged.

Man: Right, I'll leave a message for Sandy, and I'll ask the Customer Services Manager if he has time to call in and look at the situation before he goes home this evening. We'll get an engineer out to you first thing tomorrow morning.

Woman: Thanks, bye.

&8226;You will hear three telephone conversations or messages.

&8226;Write one or two words or a number in the numbered spaces on the notes or forms below.

&8226;After you have listened once, replay each recording.

Conversation One

&8226;Look at the note below.

&8226;You will hear the manager of a production company phoning a customer's office.

听力原文：Man: Parkinson Machine Tools. Can I help you？