第1题
听力原文:Is the pump going to be expensive to replace?
(A) Not really. I'll send you an estimate.
(B) We can do it this afternoon.
(C) It's the one under the black hose.
(11)
A.
B.
C.
第2题
(19)
第3题
(19)
第4题
听力原文:M: May I know your e-mail address?
W: I'll send you an e-mail, so we don't have to do the spelling on the phone, OK?
M: That's a good idea.
What are the two speakers doing?
A.Sending an e-mail.
B.Doing spelling exercise.
C.Chatting online.
D.Talking on the phone.
第5题
听力原文:(M) Would you like me to send you a brochure? It gives some information on this service. We can advise you on how to use your premises to their maximum potential. You'll also be able to look at our range of furniture—desks, computer work stations and furniture for reception areas and you can choose from the many layouts available.
(15)
第6题
A.That's great!
B.What a pity !
C.You have my deepest sympathy.
D.You certainly can.
第7题
W: I' d love to, but Jack and I are going to Australia. We'll send you postcards from there.
Q: What do we learn from this conversation?
(18)
A.The woman doesn't want to spend Christmas with the man.
B.The woman is going home for Christmas party.
C.The woman has not been invited to the Christmas party.
D.The woman is going to spend Christmas abroad.
第8题
(15)
第9题
听力原文:The director wants us to fax the documents this evening.
(A) Yes, it's the fastest one we have.
(B) Did you already see that documentary?
(C) O.K., I'll send them as soon as I finish.
(2)
A.
B.
C.
第10题
MB You're right. Our prices are definitely higher than systems from other brands in the same category, but every system we sell is supported with extensive on-site training, and the best long-term service plan in the industry. That's all included in the price I just gave you.
WA What makes the service plan so superior?
MB We'll send a technician out to your site every six months to calibrate the equipment and do routine maintenance. This alone should eliminate your need to make service calls. But if you ever DO need service, we'll send a technician out the same day, at no charge, for as long as you own the system.
According to the man, why are his company's systems more expensive than others?
A.They are made with high-quality parts.
B.They come with training and maintenance plans.
C.They are built according to customer specifications.
D.They have more functions than systems made by competitors.