--What's your plan this weekend？ -- （).

听力原文：M: What's your plan for the summer vocation？

W: That depends. If my friend agrees to come, we'll go to Qingdao together. But if he doesn't, I'll have to go to Shanghai to visit him.

Q: What do we learn from the woman's reply？

(19)

A．She is willing to go to Qingdao with her friend.

B．She is now staying in Qingdao.

C．She is now staying in Shanghai.

D．She is willing to go to Shanghai with her friend.

idn’t wait for my signal. John Smith: I improvised. Jane Smith: You （1） from the plan. John Smith: The plan was flawed. JaneSmith: The plan was not flawed. John Smith: Anal. Jane Smith: Organized John Smith: Jane, 90 percent of thisjob is （2）. Jane Smith: Your instincts set off every alarm in the building. John Smith: My instincts got the job done. May not have been the Jane show. Jane Smith: No. It was the John show. It was half-assed. Like Christmas. Like our anniversary. Like the time you forgot to bring my mother's birthday present. John Smith: Your fake mother's birthday. Jane Smith: The point is, you are always the first to break a team. John Smith: You don’t want a team, you-you want a （3） for hire. Jane Smith: I want someone I can （4）. John Smith: Jane, there’s no air around youanymore. Jane Smith: OK. What is that supposed to mean？ John Smith: It means there’s no room for （5）. No mistakes what’s so ever. No spontaneity ([ˌspɒntəˈneɪəti] 自发行为) . I mean who can answer to that. Jane Smith: Well, you don’t have to, do you？ ’ Cause this isn’t even a real marriage.

听力原文：WB Next Friday's your last day of work here, isn't it？

MB Yes, and I start my new job the following Wednesday.

WB That's not much time between jobs. Why don't you take some time off before you start your new job？ You must have some unused vacation time...

MB I was going to, but I also promised John, my boss, that I'd finish the Longmont project before I left. I've been working on it since it started last year, and it's almost done. I'd like to see it through to the end.

What are the speakers mainly discussing？

A．A scheduling problem

B．The man's role at the company

C．A problem with the man's project

D．The man's plan to leave the company

you.

M Oh, I thought I faxed it to you last week. Hmmm. I'll try sending it again.

W Wait, let me look in my files. I've been so busy lately that I haven't had a chance to check my faxes.

M O.K. I have my bank information with me, so let me know if you need it. I just finished the marketing plan, would you like to see it？

What does the woman request？

A．A sales report

B．Joseph's identification

C．Joseph's expense report

D．Joseph's bank information

to or what you 00 can’t grant．They may misundemtand their warranties or make unreasonable 34 demands．Because these customers are often unhappy with a product or 35 service，they are emotionally involved in．Lettere that say no to emotionally 36 involved receivers will probably be your much most difficult communication 37 task．As if publisher Malcolm Forbes has pointed out，“To be agreeable while 38 be disagreeing--that’S an art．”Fortunately．the reasons-before‘refusal plan 39 enables you to be empathic and artful in handling with bad news．Obviously，in 40 denial letters you will need to adopt the proper tone．Don’t blame on customers 41 0r suggest that the customer does not read or understand what the contract or 42 relative policies。even if they are at fault．Avoid use“you’’statements that 43 sound preachy．Instead，the safest path is to use neutral and objective 44 language to explain that why the claim must be refused．Sometimes you may 45 hope consider offering resale information to rebuild the customer’S confidence in your products or organization． 34.___________

听力原文：M: So, Destiny, have you heard back yet about the marketing job you applied for？

W: Yes, I got a phone call this morning. I'm going to have an interview with the marketing director tomorrow morning.

M: Good for you! Where' s the interview going to be held？

W: At the company headquarters at Milan Street and 7th Avenue. It' s very close to your office. Why don't we have lunch tomorrow？ I'll tell you ail about it.

What is the main topic of their talk？

A．A meal

B．A job interview

C．A marketing plan

D．A building' s location

s.

W: I do a lot of traveling for X. T. L. , a big import export firm. My company has expanded very rapidly and I do market research for them.

M: Market research! I've often heard about that, but I don't quite know what it is.

W: Like many others, I compile all the information manufacturers, importers and exporters are interested in. Businessmen need a lot of information, not only about competition but also about prospective customers.

M: Manufacturers compete pretty hard, don't they？

W: They do, and they plan their marketing policy according to the information provided by market research, so that risks may be reduced as much as possible.

M: Then the aim is to find out what articles are demanded by a certain market, and when and at what price those articles should be sold, isn't it？

W: That's it.

M: And how's this information obtained？

W: Our Sales Department supplies us with figures; besides, we do a lot of reading, and we ask consumers for their opinion. As long as a businessman makes good use of the information he'll be able to reduce risks and losses.

M: All this is very interesting, but I thought you were going to tell me about your life.

W: But this is my life.

What's the woman's job about？

A．Gathering market information.

B．Making marketing policies.

C．Traveling to promote sales.

D．Importation and exportation.

听力原文：W: What kind of training does one need to go into this type of job？

M: That's a very good question. I don't think there is any, specifically.

W: For example, in your case, what was your educational background？

M: Well, I did a degree in French at Nottingham. After that, I did careers work in secondary schools like the careers guidance people here at the university. Then I went into local government because I found I was more interested in the administrative side, then progressed on to universities. So there wasn't any plan and there was no specific training. There are plenty of training courses in management techniques and committee work which you can attend now.

W: But in the first place, you did a French degree.

M: In my time, there wasn't a degree you could do for administration. I think most of the administrators I've come across have degrees in all sorts of things.

W: Well, I know in my case, I did an English literature degree and I didn't really expect to end up doing what I am doing now.

M: Quite.

W: But you are local to Nottingham, actually？ Is there any reason why you went to Nottingham University？

M: No, no, I come from the north of England, from West Yorkshire. Nottingham was one of the universities I put on my list. And I like the look of it. The campus is just beautiful.

W: Yes, indeed. Let's see. Were you from the industrial part of Yorkshire？

M: Yes, from the Woolen District.

Questions 23 to 25 are based on the conversation you have just heard.

23. What was the man's major at university？

24. What was the man's job in secondary schools？

25. What attracted the man to Nottingham University？

(20)

A．English Literature.

B．Management.

C．French.

D．Public Administration.

根据下面内容，回答题：

0 Customers occasionally want something they are not entitled to or what you

00 can’t grant．They may misundemtand their warranties or make unreasonable

34 demands．Because these customers are often unhappy with a product or

35 service，they are emotionally involved in．Lettere that say no to emotionally

36 involved receivers will probably be your much most difficult communication

37 task．As if publisher Malcolm Forbes has pointed out，“To be agreeable while

38 be disagreeing——that’S an art．”Fortunately．the reasons-before‘refusal plan

39 enables you to be empathic and artful in handling with bad news．Obviously，in

40 denial letters you will need to adopt the proper tone．Don’t blame on customers

41 0r suggest that the customer does not read or understand what the contract or

42 relative policies。even if they are at fault．Avoid use“you’’statements that

43 sound preachy．Instead，the safest path is to use neutral and objective

44 language to explain that why the claim must be refused．Sometimes you may

45 hope consider offering resale information to rebuild the customer’S confidence in your products or organization．

34.___________

查看材料

听力原文：W: Yes, it's so exciting.

M: Is this your first time to China？

W: Yes, we're on our honeymoon.

M: Oh, congratulations!

W: Thanks. Do you live in Beijing？

M: No, but my grandma does. I'm visiting her. Are you over for the Olympics？

W: We've got tickets for some track events but we do want to do plenty of sightseeing too. What would you recommend？

M: Well, it depends what you're after. Oh, why don't I give you my number and if you'd like some local color, maybe I could help you out？

W: Oh, it's very kind of you.

M: My pleasure. Here's my business card with my number on it.

W: Thank you very much.

M: Where are you going after arrival？

W: We plan to find a hotel near the Olympic Village.

M: Have you made a reservation？

W: No. Will the hotels be full？

M: I don't know, but don't worry. There are so many hotels in Beijing that you won't have any chance to sleep in the street.

What information did the man hear from the broadcast？

A．The plane is going to take off.

B．The plane is arriving in Beijing.

C．It is cloudy in Beijing.

D．The woman is on her honeymoon.

听力原文：M: Susan, I could really need your help this weekend.

W: What is it, John？ Another term paper？

M: No, no. This is easy compared to that. My cousin is coming on Thursday. She has an interview at the college and I promised my aunt I' d look after her. We are going to the game on Friday, but Saturday r m on duty at the library all day and can' t get out of it. Uh, I was wondering if you could show her around during the day and maybe we can meet for dinner later.

W: Sure. I don' t have any plans. What kind. of things does she like to do？

M: Actually I haven' t seen her for three years. She lives so far away. But this will be her first time on a college campus, she is still in high school. So she probably enjoys anything on campus.

W: Well, there is a music festival in the auditorium. That' s a possibility. Only I hope it doesn't now. They are predicting 68 inches for the weekend. Everything will be closed down then.

M: Well, how about, for the time being, I'll plan on dropping her off at your place on the way to work, around eleven. But if there is a blizzard, I'll give you a call and see if we can figure something else out.

W: Sounds good. Meantime I'll keep Saturday open. We can touch base Friday night when we have a better idea of the forecast.

M: I hope this works out. I feel kind of responsible. She won' t know a way around. And I want her to have a good time. Anyway I really appreciate your help. I owe you one.

W: No problem. I'll talk to you tomorrow.

What does John ask Susan to do？

A．Help with a term paper.

B．Go to a concert.

C．Take care of his cousin.

D．Arrange his cousin' s interview.