If you can provide the wine, I'll ______ the food.A.see toB.look atC.ask forD.think about
If you can provide the wine, I'll ______ the food.
A.see to
B.look at
C.ask for
D.think about
If you can provide the wine, I'll ______ the food.
A.see to
B.look at
C.ask for
D.think about
第1题
[A]don't
[B]shouldn't
[C]needn't
[D]can't
第2题
Which of the following statements is TRUE according to what you have heard?
A.Keith's phrase book is smaller than any others.
B.Foreigners can't understand phrases in books.
C.Phrase books provide people with right phrases.
D.A foreign language is not difficult to learn.
第3题
Which of the following statement is TRUE according to what you have heard?
A.Keith's phrase book is smaller than any others.
B.Foreigners can't understand phrases in books.
C.Phrase books provide people with right phrases.
D.A foreign language is not difficult to learn.
第4题
A.You can buy some in the shop
B.I' 11 send some to your room right away
C.I'm really sorry to hear that
D.That's impossible. There must be some
第5题
听力原文: Just because you're on a diet doesn't mean you can't snack. In fact, eating between meals is important for weight loss; the diet we're putting you on emphasizes numerous small meals over fewer large meals. Snacking will give you the energy you need and help satisfy your hunger. But choose your snacks wisely. Munch on fruits or vegetables when you get the urge. They provide vitamins and are good for your digestion. Remember: "eat little and eat often" works as a philosophy that will lead you back to health.
What is the speaker mainly talking about?
A.Explaining how important vitamins are
B.Describing procedures for losing weight
C.Instructing how to choose snacks
D.Informing of snacking for health
第6题
What does Carlos do?
A.Builds new homes.
B.Paints houses.
C.Designs interiors.
D.Provides servants.
第7题
听力原文:M: I can't believe you're still driving around in this piece of junk.
W: I can't afford to buy a new car.
M: I'll bet you can't afford not to buy a new car.
W: What do you mean by that?
M: Have you ever kept a record of how much you spend to keep this car running?
W: Well, no. But I'm sure maintenance costs are not as much as a monthly payment would be.
M: Have you thought about your losses in pay from the days you've missed work because this thing won't start?
W: It can't have been that much.
M: There are also the tow truck fees; the taxi and bus fares when you have to resort to taking them, and the amount you spend on fuel for this gas-guzzler of yours.
W: All right. You've proved your point, but have you seen how much new cars cost these days?
M: You don't have to buy a new car.
W: Sure, I could buy a used car, but how could I be certain I wasn't getting a lemon? You know what used-car salespeople are like.
M: Why not get a used company car? You know, companies such as those that rent cars must provide their customers with new ones. The cars are well maintained, and there isn't the wear and tear on them that there is on privately owned ones.
W: I'll bet they're expensive.
M: Not anything like a new one.
W: Well, I'll give this new car idea of yours some thought.
(23)
A.In tow truck fees.
B.In taxi fares.
C.In fuel consumption.
D.In monthly payments.
第8题
M: We provide a homestay program too. You could choose an American family and live with them next semester.
W: What benefits can a homestay program provide?
M: There are lots of benefits. First, with an American family, the living environment will be relaxing and quiet. Second, you will learn a lot about American culture. Third, it's a perfect way to improve your English. Fourth, you may make good friends with your homestay family. Finally, they will also give you plenty of advice about living in the U. S.
W: Is it expensive to live with an American family?
M: The cost usually runs from $500 to $700 per month, and the contract period may be for a semester or for a year.
W: How should we get along with the host family?
M: Always ask your host family questions when you don't completely understand something, or if you aren't sure that you have understood. Interact frequently with all members of the house- hold and keep good relations with them. Try something new whenever you can, e. g. , food, customs, activities, holiday celebrations, etc.
W: If someone in my host family says something, either out of misunderstanding of or prejudice against my country, what should I do?
M: Don't be angry. Instead, be patient and tactfully educate them about the things they have misunderstood. And remember, always respect others' privacy.
(20)
A.She shares a room with three students and the rent is too high.
B.She isn't getting along well with her roommates.
C.The cost of living with an American family is too high.
D.She feels offended when someone in her host family is prejudiced against her.
第9题
Customer Service Centre Manager Wanted
It's no use providing excellent services if the people they're designed for don't know about them, or aren't sure how to (29) them. That's why we're opening a Customer Service Centre in July which will provide a model for (30) more units of this type. The Centre will be on a busy high street so that everyone can see it.
(31) the manager, you'll be the driving force behind this new venture. To work (32) this exciting new post, you should have at least two years' management experience in customer services. Your ability to think (33) and your knowledge of local businesses will (34) you to plan and run the operations of the Centre to the highest standards and (35) budget.
(36) your strong leadership skills, you'll ensure a happy and open environment (37) all your people can develop, and the service (38) is always improving.
You will need to communicate well, (39) with those working in the Centre and external contacts, and you will be required to (40) excellent presentation and negotiation skills.
(29)
A.ask
B.require
C.obtain
第10题
•Read the article below about customer services.
•For each question 23-28 on the opposite page.choose the correct answer.
•Mark one letter(A,B,or C)on your Answer Sheet.
Providing Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your competition.It's one of the strengths a small business has,and by emphasizing customer service,you can compete with larger companies who may offer more variety,lower prices,and other perks you can't afford.Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible.
If a customer has a problem.apologize and fix the problem.Make sure to let customers let off their grievances,even if you are tempted to interrupt and over a refund creates ill will.Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer.Obviously,some customer requests are too outrageous to comply with.If that's the case.do your best to offer a moderate,appealing alternative.
Ask your customers to rate your service on a regular basis.This can be done via a short questionnaire included with every product sold or mailed to key clients.Keep the questionnaire short so that it is not a burden for customers to complete.Always let customers know the purpose of the survey is to serve them better.If they fill out thesurvey and have no problems,it is a reminder of what good service you offer.If issues do arise,they can be addressed.
You must be flexible when it comes to your customers and clients.This means doing a project for a client in a pinch,having an early morning meeting even if you like to sleep in,and meeting on Saturday even if you usually reserve your weekends for yourself.
Flexibility can also mean getting information for your client,even though it may not be in your area of expertise.Say,for example,you're catering a wedding and your client needs information on Irish wedding customs.It's just as easy to make a call to your local library and fax the information to your client as it is to say‘I don't know anything about that.’And making that extra effort will ultimately pay off with a very satisfied customer.
Make your customers believe they are important to you by always appearing to go the extra mile.Build a little cushion into a deadline and deliver early.
The author believes that small businesses
A.can provide better customer service.
B.are able to offer Iower prices.
C.have higher business status.
第11题
听力原文:M: English Language Center. How may I help you?
W: Yes. I'm calling to find out more information about your program. For example, what kind of courses do you offer?
M: Well, first of all, the purpose of our program is to provide language learning opportunities to this area's community, whether a student's goal is to master basic functional language skills, let's say, for his or her job, or to study intensively to enter a US college or university.
W: Okay. I'm calling for a friend who is interested in attending an US university.
M: And that's the kind of instruction that we provide, from basic communication courses to content-based classes such as computer literacy, intercultural communication, and business English...
W: Great. What are your application deadlines for the next semester?
M: Well, we ask applicants to apply no later than two months before the semester begins.
W: All right. What is the tuition for a full-time student?
M: It's two thousand and thirty dollars.
W: And how does one apply?
M: Well, we can send you an application and you can mail it back to us, or you can fill out our application that's on our Web site.
W: And the application fee?
M: $ 35. We accept money orders, travelers checks, or credit cards.
W: All fight. I think that's about it.
M: Okay, great.
W: Oh and what is your name?
M: Ok. My name is Tony Nelson. You can just call and ask me.
W: Great. Thank you for help.
M: No problem and please don't hesitate to call again if you have any other questions.
W: Okay. Goodbye.
(23)
A.To teach students how to use English.
B.To provide language learning opportunities.
C.To offer job positions for graduating students.
D.To help students prepare to enter institutions of higher learning.