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[主观题]

听力原文：M: Customer service. Andey Grant speaking. How may I help you？W: I can't believe

听力原文：M: Customer service. Andey Grant speaking. How may I help you？

W: I can't believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn't seem possible any more because we will take off on Saturday. It's only two days away. What am I supposed to do？

M: I'm really sorry, madam, I'll check right away. Would you please tell me your order number？

W: It's CE2938.

M: Just a minute. I do apologize, madam. There did seem to be a mistake. I'll have the bag of the correct size sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won't happen again.

W: OK. Well. Thank you.

M: Thank you, madam, for choosing Linch mail. I hope you will have a wonderful vacation.

How does the woman feel at the beginning of the conversation？

A．Angry.

B．Surprised.

C．Sad.

答案

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发布时间：2020-11-09

更多“听力原文：M: Customer service. Andey Grant speaking. How may I help you？W: I can't believe”相关的问题

第1题

听力原文：M: Make twenty copies for me.W: Certainly, sir, as soon as I make the final corre

听力原文：M: Make twenty copies for me.

W: Certainly, sir, as soon as I make the final corrections on the original.

Q: What's the probable relationship between these two speakers？

(2)

A．Clerk and customer

B．Boss and secretary

C．Lawyer and client

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第2题

听力原文：M: When is the assignment due？ And what type of report do you want？W: It’s due on

听力原文：M: When is the assignment due？ And what type of report do you want？

W: It’s due on the fifteenth. I expect a full research project, about 20 pages and typed.

Q: Who are the two speakers？

(16)

A．A professor and a student.

B．A customer and a cashier.

C．An editor and an author.

D．A lawyer and his client.

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第3题

听力原文：M: May I help you？W: Yes, I'd like to buy a swimming suit for my elder sister as

听力原文：M: May I help you？

W: Yes, I'd like to buy a swimming suit for my elder sister as a birthday present.

What is the relationship between the speakers？

A．They are sisters.

B．They are strangers.

C．They are customer and shop assistant.

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第4题

听力原文：M: Oh, it's so bad. I can't find my wallet!W: Maybe you lost it in this classroom

听力原文：M: Oh, it's so bad. I can't find my wallet!

W: Maybe you lost it in this classroom.

M: I've already searched it from top to bottom.

What is the relationship between the speakers？

A．They are strangers.

B．They are classmates.

C．They are customer and shop man.

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第5题

听力原文：W: Hello, this is Rosanna Sherman. May I speak to my husband, please？M: I'm sorry

听力原文：W: Hello, this is Rosanna Sherman. May I speak to my husband, please？

M: I'm sorry. He's just gone out with a customer to show her a new car. Do you have any message that I can pass to him？

Q: What kind of work does Mr. Sherman do？

(16)

A．He might be a car salesman.

B．He might be a bus driver.

C．He might be an insurance salesman.

D．He might be a taxi driver.

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第6题

听力原文：M: Rose, were you able to send the yellow shelves to the customer？W: No, the sale

听力原文：M: Rose, were you able to send the yellow shelves to the customer？

W: No, the sales department didn't give the shipping address. I've already e-mailed them twice this week.

M. Could you try to phone them？ I'd like to get that information as soon as possible, so the shelves can leave the warehouse today.

W: No problem. Do you have their number？

What has Rose done this week？

A．She sent an order.

B．She sent an e-mail.

C．She placed an order.

D．She made a phone call.

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第7题

听力原文：W: This is New Horizon customer service. Can I help you？M: This is Franklin speak

听力原文：W: This is New Horizon customer service. Can I help you？

M: This is Franklin speaking. I bought a watch from your shop a few days ago. But I found it didn't work this morning. I'm really confused. I don't know what I should do.

W: Don't worry, sir. You can bring the watch to our store again and we will check it up and find the problem. Remember to bring back the receipt and the warranty certificate.

M: Ok, thanks a lot.

What is the man's problem？

A．He can't find his watch.

B．He's forgotten where to put his watch.

C．He can't agree with the woman.

D．His newly-bought watch stops working.

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第8题

听力原文：M: When is the assignment due？ And what type of report do you want？W: It's due to

听力原文：M: When is the assignment due？ And what type of report do you want？

W: It's due to the fifteenth. I expect a full research project, about 20 pages and typed.

Q: Who are the two speakers？

(19)

A．A professor and a student.

B．A customer and a cashier.

C．An editor and an author.

D．A lawyer and his client.

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第9题

听力原文：W: Hello, this is Mary Collins. May I speak to my husband, please？M: He's just go

听力原文：W: Hello, this is Mary Collins. May I speak to my husband, please？

M: He's just gone out with a customer to show him a new car.

What kind of work does Mr. Collins do？

A．He is a taxi driver.

B．He is an insurance salesman.

C．He is a sub driver.

D．He is a car salesman.

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第10题

听力原文：W: Would you like to try on that jacket, Sir？M: Thank you , but I think the color

听力原文：W: Would you like to try on that jacket, Sir？

M: Thank you , but I think the color of that Jacket doesn' t suit me.

Why doesn' t the customer try on that jacket？

A．Because he likes the jacket.

B．Because he doesn't like the color.

C．Because he wants a fur coat.

D．Because he wants a new suit.

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第11题

听力原文：M I got my utilities bill today. I can't believe it, it's so expensive. W Mine wa

听力原文：M I got my utilities bill today. I can't believe it, it's so expensive.

W Mine was, too. Maybe it's because I've been using a lot of electricity lately.

M So have I. But I still don't think I should have been billed this much. Maybe I should call the hydro-electricity company and find out if the rates have gone up.

W That's a good idea. Their customer service representatives are really friendly. Let me know what they tell you.

What are the speakers discussing？

A．A cellular phone

B．A utilities bill

C．Business

D． Good customer service

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