听力原文：F: So Greg, what does a human resources manager actually do？ M: Simply put, HR ma

听力原文：F: So Greg, what does a human resources manager actually do？

M: Simply put, HR managers manage the needs of a company's employees.

F: That sounds pretty broad. What types of needs？ Everything？

M: Pretty much. We develop and manage employment programs, including salary and job evaluations,benefits, and promotions. Also education and training programs. Of course we develop plans for finding applicants to fill job openings. Then we interview and, where necessary, test applicants.

F: That's a lot! You must be pretty busy!

M: Yes. To be effective we need to be knowledgeable about all areas of human resources as well as every aspect of the company. It takes a lot of experience, and you have to be highly qualified.

F: I can imagine. It sounds quite challenging.

M: There's more. In industries that are unionized, like mine, human resources managers deal with relations between labor and upper management. We examine workers' complaints and try to help settle disagreements.

F: Do you like your job？ What's the best part of it？

M: Yes. The best part is probably that the work is extremely interesting and varied. We have to be very versatile and flexible...

？Look at the notes below.

？You will hear two colleagues discussing the responsibilities of Human Resources Manager

Job Description of a Human Resources Manager

Responsibilities: develop and manage (5)______programs

deal with relations between (6)______and upper management;

examine complaints and help settle (7)______

Requirements: knowledgeable, versatile and (8)______