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Which service needs a deposit？
A．Laundry.
B．Borrowing an iron.
C．Package delivery.
D．Air conditioner maintenance.
答案
更多“Which service needs a deposit？A．Laundry.B．Borrowing an iron.C．Package delivery.D．Air condi”相关的问题
第1题
In which ways is home service industry good for our society？
A．It meets the needs of modern life.
B．It provides work opportunities for the laid-off workers.
C．It is a new industry.
D．A and B.
第2题
Which of the following is not true according to the text？
A．The British dental service needs improving.
B．Psychological factors are the unique reason for pain.
C．Pain can be reduced if you know you can end it.
D．Dentists should be more considerate.
第3题
Which of the following is NOT mentioned in the passage as a benefit of tourism？
A．Tourism may help local governments educate and train more qualified service providers.
B．Tourism prompts entrepreneurs to provide new products and services to cater to the needs of tourists.
C．Tourism helps local people better preserve their cultural heritage.
D．Tourists can learn something about societies different from their own.
第4题
&8226;Look at the list below. It shows the contents page from a directory of business.
&8226;For questions 6 10 decide which service (A- H) each business should need.
&8226;For each question, mark one letter (A - H) for the correct answer on your Answer Sheet.
&8226;Do not use any letter more than once.
Business services
A. Translation service
B. Maps and plans -- paper and other media
C. Multimedia -- electronic publishing
D. Music publishing -- CDs, audio and video cassettes
E. Plastic cards -- credit cards, ID cards, etc.
F. Business publishing -- corporate brochure, documents, etc.
G. Design of promotional stickers, labels and signs.
H. Technical publishing -- product manual, etc.
Newland, a manufacturer of audio equipment, is launching a new range of CD players and needs accompanying instruction booklets.
第5题
？For questions 6-10, decide which service (A-H) each person on the opposite page needs.
？For each question, mark one letter (A-H) on your Answer Sheet.
？Do not use any letter more than once.
PUCKERIDGE CONSULTANCY GROUP
We offer the following services:
A. vehicles and drivers for all goods/routes
B. advice on legal requirements for imports/exports
C. staff pay records produced for all company types
D. electronic files adapted for most software programmes
E. software for predicting sales
F. container units for hire
G. effective recruitment advertising
H. workplace skills training
Kenichi Saitoshi runs an expanding law firm, and needs help with filling vacant posts.
第6题
&8226;Write your report, including the following information:
&8226;advantages for opening new fast food restaurants in these two cities;
&8226;disadvantages for doing so;
&8226;your conclusion from the market research;
&8226;your suggestions for the new project.
&8226;Write 200-250 words on the separate answer paper provided.
2. Question 3
&8226;As China's market economy has been getting more mature gradually, more attention should be paid to customer service, if companies want to maintain sustainable development. The managing director has asked you to suggest ways of improving customer service of your company.
&8226;Write a proposal for the managing director, including the following information:
&8226;reasons for strengthening the customer relations department;
&8226;ways of handling customers' complaints;
&8226;why and how the after-sale service should be improved;
&8226;decision to adopt the policy of "The customer is always right".
&8226;Write 200-250 words on the separate answer paper provided.
3. Question 4
&8226;The department store, which you work for, has been doing so well in sales recently that it needs to replenish its stock with a variety of goods. You've been asked to write a letter to one of your major suppliers about your needs immediately.
&8226;Write your Icier to inform. your supplier of your needs, including the following information:
&8226;showing thanks and appreciation for their cooperation and support all the time;
&8226;the current situation of your sales;
&8226;listing some of the most needed goods;
&8226;the expected time of delivery and the prices of goods as usual.
&8226;Write 200-250 words on the separate paper provided.
第7题
Air Canada will operate four non-stop flights per week from Toronto to the Chinese capital of Beijing, and also supply its daily non-stop flights to Beijing and Shanghai from Vancouver, and twice daily Hong Kong flights including a new non-stop service from Toronto.
In addition, in response to increased demand on its Vancouver. Shanghai route, Air Canada will replace its 189-seat Boeing 767-300ER service with larger 282-seat A340-300 aircraft during the peak (高峰)demand season beginning June 1,2005. With these new service, Air Canada is increasing seating numbers between Canada and China by 16 percent and providing goods senders with 45% more cargo(货物) tonnage from one year ago.
"China is the fastest growing aviation (航空) market in the world, and Air Canada's global network is well placed to meet the needs of international travelers and cargo senders, "said Duncan Dee, senior vice president of Air Canada.
Which of the following statements is true according to the passage？
A．There was no non-stop service between Canada and China mainland.
B．People in our countries could fly to Canada from Beijing directly three years ago.
C．More people will fly to Canada from China directly.
D．Air Canada is increasing the capacity of goods transportation for the first time.
第8题
The reality is perhaps more subtle. The rapid growth which professional service firms (PSFs) are experiencing is causing them management problems which the typical big corporations addressed long ago. They are turning themselves into conglomerates, trying to coordinate themselves globally rather than by country, as corporations like Unilever have done for years. The more sophisticated big corporations today are moving towards the partnership model, with flexible structures which actively involve employees. But the bigger PSFs are moving the other way. They are becoming the clumsy giants of the future. However, there are positive aspects of PSFs--leadership, for example. The secret of good leadership is to guide and steer people without actually managing them. This means being very clear about the firm's objectives. If these are clear, then leaders can be flexible, encouraging employees to come up with their own solutions to problems. The leader's job is to watch carefully and adjust people back towards the objectives. Because of this approach, in many PSFs, nobody is expected to spend more than half their time on management in the conventional sense.
Teams are essential in PSFs and are central to the training process, A huge amount of the training employees receive is in the discussion and debate with those who have been done that road before. When young people join the firm, they join teams. This works when there are enough senior people with enough time to devote to them.
At the same time, it is vital that people do not identify with the team too closely. The leadership skill is in ensuring you don't create firms within firms. So you move people from group to group and you organize around clients. As well as focusing on the client's needs, it's also important to keep the firm's needs in mind. It's relatively easy to narrow your focus to those clients that concern you, and leave worrying about your people as a whole to someone else. But the one thing which PSFs claim a clear lead over other big companies: knowledge management. There are two main technology-based ways in which they transfer their knowledge from those who have it to those who need it. First, the creation of e-mail networks. Second, the logging of data onto central computer systems. Are they effective？ Jane Griffith, head of Northern Consulting, gives an example: "Suppose I have a client in the ice-cream business and I need to find out about the industry. I don't want to have read all 5,000 electronic entries on the icecream; what I do want is to use the system to find out one e-mail address of somebody who knows about the ice-cream business and then contact them to ask them about the ice-cream business. It's that kind of cooperation that builds success. "
Which of the following employees may not belong to professional service firms？
A．Lawyers.
B．Auditors.
C．Consultants.
D．Teachers.
第9题
Failure to meet customer needs can lead to
A．overemphasis on the service format.
B．decreased corporate revenue.
C．misunderstanding of customer satisfaction.
D．customers" complaints.
第10题
Ascott International is the largest serviced residential operator in the world.
Managing the Ascott, the Somerset and Citadines brands in over 50 cities
41．across 23 countries, Ascott International is renowned for its charming hospitality
42．and luxurious residence. Each of brand has its unique attributes to satisfy the needs
43．of different guests. The Ascott Beijing is being strategically located in the heart of
44．the central business area in Chaoyang District. It is close to the China World
45．Trade Centre and has set among thriving retail and business districts. The residence
46．appeals to top executives who accustomed to discreet service and elegant living,
47．and provides with a comprehensive choice of apartments from one-bedroom suites
48．to duplex penthouses which ranging in size from 105 to 380 square meters. A wide
49．selection of dining choices in the building can caters to the different tastes of our
50．international guests. Grocery shopping is convenient with in a 24-hour mini-mart and
51．a complimentary shuttle bus to Wal-Mart and Carrefour. Business dealings become
52．easy here with wireless surfing zones set, a well-equipped business centre and function rooms, where video conferences can be held.
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