Please briefly describe the precaution about the upgrading of the ZXCTN 6100 equipment
第2题
第3题
From: Bethany Adair
To: Customer service employees
Subject: Return and Exchange Policy
Date: July 7
Dear Employees,
Recently, there have been some questions concerning our return and exchange policy. I would like to briefly reiterate what that policy is in this memorandum. Please review this information so that you are aware of it when a customer attempts to return or exchange an item.
Solasoft General Return and Exchange Policy >>
If a customer is not satisfied with their purchase of any Solasoft product, they are permitted to either return or exchange the product within 14 calendar days of the receipt of the product. If the item has been returned unopened and in the original packaging, it can be exchanged or returned based on the original method of payment. If the original packaging has been opened, however, a 10 percent fee will be deducted from any exchange or return transaction. Any product that warrants the 10 percent fee can only be refunded with a store credit.
Please note that we do not permit the return or exchange of the following products:
1. Any product that has been customized or personalized
2. Electronic software downloads
3. Software upgrades
4. Solasoft gift cards
5. Solasoft gift packaging
6. Any Solasoft program membership
7. Technical support
Also, there are special policies regarding merchandise that is defective. If such a case arises, please speak with a manager. Either Vince Hopkins or myself should be available for further instructions before proceeding with any course of action.
Thank you,
How long does a customer have to return unopened merchandise?
A.10 days from the date of purchase
B.12 days from the date of purchase
C.14 days from the date of purchase
D.16 days from the date of purchase
第4题
To: frontofficel
From: geraldinebennett
Re: Doing our part
Dear Mr. Cobalt:
I'm writing to you to express my concern about Pascal's reputation as a wasteful company. I'm sure you read the recent letter to the editor in the Sydney Daily News regarding our non-recyclable plastic bottles and caps. Since the letter was printed, (150) have received complaints from hundreds of customers who are threatening to boycott our company if we don't change our practices. We have also received flyers from (151) manufacturing companies offering to help us become a more environmentally friendly company. ! have looked briefly into some of these options on my own time but would like to ask your permission to do more.
I would like (152) 20 hours of my upcoming workweek to this cause in hopes of coming up with a viable plan for Pascal's future as a company that cares about recycling, I hope you will agree with me that our environment is worth us making an effort. Please respond as soon as possible.
Sincerely,
Geraldine Bennett, Administrative Assistant
Pascal's Pharmaceuticals
(50)
A.we
B.he and I
C.they
D.your
第5题
What is the purpose of the e-mail?
A.To announce a discount on computers
B.To summarize a set of data
C.To promote a new type of a computer
D.To apologize for a late delivery
第6题
Which of the following best describes the organization of the passage?
A.Step by step description of the evolution of marine biology.
B.Discussion of chronological events concerning oyster production.
C.Random presentation of facts about oysters.
D.Description of oyster production at different geographic locations.
第7题
听力原文:A: Nokia Shanghai after-sale service center. What can we do for you?
B: Hello. I am afraid there is something wrong with my cell phone.
A: I see. We offer a variety of maintenance services to increase performance and lifespan of your Nokia products. Can you describe the failure briefly?
B: I cannot see anything from the screen.
A: Sounds not that serious. In most cases your screen need a professional cleaning, due to the increasing dust.
B: I am afraid my cell phone is out of warranty.
A: In case it is out of warranty and you wish for it to be repaired, please come to us for a free cost estimate. But professional cleaning should be charged.
B: OK. Thank you. I will come to you tomorrow.
A: You are welcome. Bye.
Look at the note below.
You will hear a man calling to complain.
Message
Receiver: Shanghai (9)______ center
Faulty Items: Nokia cell phone
Reason for complaints: Nothing can be seen from (10) ______ of the cell phone.
Suggestions: The screen needs (11)______ due to the increasing dust. The estimate will be free, but cleaning should be charged since the cell phone has been (12)______ .
第8题
Write a composition of at least 150 words based on the folio-wing picture.You should describe the picture, give your opinion on the topic, and use specific reasons and Ior examples to support yourself.Write your answers on the ANSWER SHEET.
第9题
听力原文: Requesting someone's business card is a straightforward process. You need only say, "Do you have a business ca/d?" or" May I have you business card?" When you want to present your own card, you can say, "Here's my card. Please feel free to call me if you have any suggestions. "If you wish to offer your card to a long-time associate, you can say, "Did I ever give you my card?" or "I mean to give you my card. "It's not polite to directly refuse a request from someone for your business card. Instead, you can say, "Sorry, but I'm afraid I'm all out at the moment", or" I neglected to bring them with me". Giving someone your card, of course, does not obligate you to continue contact, nor does accepting someone else's card. When you do receive a card, say "Thank you. "and examine it briefly before putting it away. You can use a business card that you received to refresh your memory about someone's name and title before your next meeting. You can also record notes about the meeting on the back of the card, or place it in your card file.
(23)
A.Requesting one's business card directly.
B.Accepting one's card but not continuing contract with him.
C.Putting one's business card in the card file.
D.Refusing a request for your business card directly.
第11题
A world stripped down to briefly summarized essences is reflected in PowerPoint.
A.Y
B.N
C.NG