Please refer _______the FAQs tab on media, com and you may make clear almost all the quest

Please refer to your personal ______number.

A．identify

B．identities

C．identification

D．identified

For additional charges, please refer to page 23.You should turn to page 23 ______ .

A．to see about possible discount.

B．to find out extra costs.

C．for information about the product.

？ Read this part of an application letter for agency.

We learn from ABC Company that you are looking for a reliable firm with good connections in the foodstuffs trade to represent you in South Korea.

Having had experience in marketing foodstuffs and an efficient sales network, we are confident we could develop a good market for you in South Korea.

We should be pleased to learn about your interest in our proposal and terms of signing an agency agreement.

For our standing in the trade, please refer to B/E Corporation.

？ Write a letter of reply:

？ thanking him for the letter

？ showing interest in cooperation

？ asking for his terms and conditions

？ suggesting a face-to-face talk with the General Manager.

？ Write 60-80 words.

？ Write on your Answer Sheet.

Alaska Airlines

Passengers can check in for their flights at the ticket counter or the departure gate. Passengers may check their luggage at the skycap desk or the ticket counter six hours prior to departure. Spare luggage tags may also be purchased at these locations.

To determine the best time to check in for your flight, please refer to the real time flight arrival and departure information. The departure gate opens for check-in and boarding pass distribution only one hour prior to the scheduled departure time. At twenty minutes before departure, passengers can check in only at the departure gate. Passengers checking in less than 15 minutes before their plane is scheduled to depart might be denied boarding.

Visit the convenience store, The Dream Fly, for refreshments, books, and periodicals. We may offer recorded books for your listening pleasure while in the skies.

For whom was this announcement made？

A．Pilots and copilots

B．Flight attendants

C．Airline passengers

D．Baggage handlers

Gentlemen,

I have been told by Mr．John L．Pak, Credit Manager, The Business Book Publishing, New York, with whom I believe you are acquainted, that you are expecting to make some additions to your accounting staff in June．I should like to be considered an applicant for one of these positions.

You can see from the data sheet that is enclosed with this letter that I have had five years of varied experience in the book business．The companies for which I have worked have given me permission to refer you to them for information about the quality of the work I did while in their employment.

My work was in the Credit Department and in the Accounting Department in both companies, with some experience also in inventory control．In both positions, I have been assigned with the daily office administration．The courses taken at Central Commercial and the Bronx Community College specifically prepare me for doing the accounting required in your department.

I hope that you will give me an interview at some time convenient to you．If there is further information that you wish in the meantime, please let me know．I can always be reached at the address given at the beginning of this letter.

Very truly yours,

The Fidelity Bank

5665 Peachtree Dunwoody Road

Atlanta, Georgia 30348

Mr. Johnny Sermon

Office Furnishing Co. June 7

Dear Mr. Sermon, Order 1479

I'm writing in connection with your email concerning the above order for office furniture.

Unfortunately, we have not yet received the filing cabinets which were a part of the order.

It will be appreciated if you deliver those cabinets as soon as possible or refund our money.

We look forward to hearing from you soon. Since the error has caused too much trouble, we have no choice but to take legal action if we are unable to get the goods within seven days.

Sincerely,

Ms. Jonas Magee

Office Manager

Office Furnishing Co.

1001 Johnson Ferry Road NE

Atlanta, GA 30342-1600

Ms. Jonas Magee

Office Manager

The Fidelity Bank June 10

Dear Jonas,

Thank you for your letter enquiring about the filing cabinets. We apologize for the delay in delivering the cabinets. As I said in my email, there has been a problem at our supplier's factory.

Because this kind of problem is completely out of our control, we are not responsible for the delay and, therefore, it is impossible to refund the money. Please refer to our Terms of Sale I enclosed with this letter.

As we expect to receive the cabinets within a couple of days, you will get them soon.

Yours sincerely,

Johnny Sermon

Sales Executive

Why was the first letter written？

A．To complain a damage of shipment.

B．To place an order.

C．To respond to an email.

D．To complain the late delivery of shipment.

A is for always getting to work on time.

B is for being extremely busy.

C is for the conscientious (勤勤恳恳的) way you do your job.

You may be all these things at the office, and more. But when it comes to getting ahead, experts say, the ABCs of business should include a P, for politics, as in office politics.

Dale Carnegie suggested much more than 50 years ago: Hard work alone doesn't ensure career advancement. You have to be able to sell yourself and your ideas, both publicly and behind the scenes. Yet, despite the obvious rewards of engaging in. office polities — a better job, a raise, praise — many people are still unable or unwilling — to "play the game".

"People assume that office politics involves some manipulative (工于心计的) behavior," says Deborah Comer, an assistant professor of management at Hofstra University. "But politics derives from the word 'polite'. It can mean lobbying (游说) and forming associations. It can mean being kind and helpful, or even trying, to please your superior, and then expecting something in return."

In fact, today, experts define office polities as proper behavior. used to pursue one's own self interest in the workplace. In many cases, this involves some form. of socializing within the office environment — not just in large companies, but in small workplaces as well.

"The first thing people are usually judged on is their ability to perform. well on a consistent basis," says Neil P. Lewis, a management psychologist. "But if two or three can—dates are up for a promotion, each of whom has reasonably similar ablity, a manager is going to promote the person he or she likes best. It's simple human nature."

Yet, psychologists say, many employees and employers have trouble with the concept of politics in the office. Some people, they say, have an idealistic vision of work and what it takes to succeed. Still others associate politics with flattery (奉承), fearful that, if they speak up for themselves, they may appear to be flattering their boss for favors.

Experts suggest altering this negative picture by recognizing the need for some self-promotion.

"Office politics" in the fourth paragraph is used in the passage to refer to______.

A．the political views and beliefs of office workers

B．the interpersonal relationships within a company

C．the various qualities required for a successful career

D．the code of behavior. for company staff

A.refer

B.apply

C.lead

D.amount