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[主观题]

听力原文：In July our company launched Servelink to connect technical support with our fron

听力原文： In July our company launched Servelink to connect technical support with our front line customer service representatives. The goal was to streamline consumer problem resolution by putting the sales force in instant interaction with our qualified technicians to solve complex problems. Between October and November, an average of 280 messages per day were sent via Servelink. The technicians were able to resolve an average of 220 tickets per day, increasing our efficiency by 14%. This resulted in increased satisfaction, as indicated by our poll in late November.

Who is the message intended for？

A．New customers.

B．Company employees.

C．Sales representatives.

D．Technicians.

答案

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发布时间：2020-11-09

更多“听力原文：In July our company launched Servelink to connect technical support with our fron”相关的问题

第1题

听力原文：M: Do you have many tourists in this town？W: We sure do. In June, July and August

听力原文：M: Do you have many tourists in this town？

W: We sure do. In June, July and August our population doubles. But from September to March it is normal.

Q: How is the number of tourists in summer？

(17)

A．It is smaller than in winter.

B．It is twice as large as usual.

C．It is average.

D．It is more than average.

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第2题

听力原文：F: When will Mr. Scott from GM come to our company？M: Well, he planned to come on

听力原文：F: When will Mr. Scott from GM come to our company？

M: Well, he planned to come on July 23, but he called yesterday telling be had to go to Spain on business with his boss. Now he's planning to come next Friday, that's July 31st.

F: I see.

•For questions 1-8 you will hear eight short recordings.

•For each question, mark one letter (A, B or C) for the correct answer.

•You will hear the eight recordings twice.

When will Mr. Scott come？

A．July 23

B．July 31

C．July 3

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第3题

听力原文：W: I hope this watch will work well because it's a gift for my husband.M: Our com

听力原文：W: I hope this watch will work well because it's a gift for my husband.

M: Our company guarantees the best quality. We haven't received any complaint on this watch since it was put on sale.

Q: What do we learn from the conversation？

(5)

A．The woman wants to return the watch to the company.

B．The woman is buying her husband a gift.

C．The woman's watch doesn't work properly.

D．The woman wants to make a complaint on the watch.

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第4题

听力原文：WB Where is everybody today？ It's really quiet in here.MA Fridays in July and Aug

听力原文：WB Where is everybody today？ It's really quiet in here.

MA Fridays in July and August tend to be like this. Lots of people taking vacation days or half-days to get out of the heat of the city. On top of that, there's some kind of promotional event being hosted by one of our vendors in the cafeteria.

WB Right. Marge and Henry just told me that they were on their way over there. But still, it's almost too quiet. In a way it helps you concentrate on your work, but at the same time, it's so quiet it feels odd — like being here on a Saturday—and that doesn't help me concentrate!

MA I know what you mean. Why don't we stop by the cafeteria ourselves to see what's going on？

What does the woman comment on？

A．How hot the city is

B．How loud the office is

C．How tired the man looks

D．How empty the office is

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第5题

听力原文：A:Good afternoon. This is American airlines. Can I help you？B:Good afternoon. I'd

听力原文：A:Good afternoon. This is American airlines. Can I help you？

B:Good afternoon. I'd like to cancel my reservation on flight 18 to London on July 10th, the day after tomorrow.

A:May I know your full name, please？

B:My name is William Cotton.

A: Just a moment, please. Thank you for waiting. I've canceled your reservation. Shall I make another reservation for you？

B:Yes, please. I'd like to make a reservation to Beijing on July 11th.

A:Hold on, please. Let me check it for you. I am sorry but our flights are fully booked that day.

B: Oh, then when does the next available flight leave？

A:The next available flight leaves at 8am, July 12th. Shall I reserve you a seat？

B:Yes, please.

A;Do you prefer first class or economy class？

B:I'd like economy class, please.

A: And a window seat or an aisle seat？

B:A window seat, please. How much is it, please？

A: 1450 Yuan. Mr. Cotton, you can get your ticket at any of our offices with your ID card. Thank you for calling us.

B: Thank you very much.

A:You are welcome.

Questions:

17. What is the date today according to the talk？

18. Why does Mr. Cotton call？

19. According to the talk, which of the following is true？

20. Which of the following can be inferred from the talk？

(17)

A．July 10th.

B．July 11th.

C．July 9th.

D．July 8th.

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第6题

听力原文：Hello. This is Amanda Wiggins calling for Mr. Bill Robertson. I'm calling because

听力原文： Hello. This is Amanda Wiggins calling for Mr. Bill Robertson. I'm calling because we received an incorrect bill payment from you in the mail. We received a payment to your account for $45.99 on August 25. However, your actual bill for July 25 to August 19 was $55.78. Please contact us to let us know how the matter can be resolved and you are not penalized on your next bill. You can call our office any time from 9:00 a.m. to 5:00 p.m., Monday through Friday at 293-6643. You can ask for Heather Wickles, our customer service representative. She'll be more than happy to help you. Thank you in advance for solving this matter, and have a pleasant day.

Why is the woman leaving a message？

A．To get a new copy of her statement

B．To inquire about her account

C．To request contact information

D．To inform. a customer about a billing error

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第7题

听力原文：Are you a Professional Contractor？ If so, we invite you to join our community and

see what it has to offer. Our site is specifically designed for you and it's the leading place for contractors to meet online. No homeowners have asked DIY questions. Just fellow tradesmen who enjoy talking about their business, their trade, and anything else that comes up. No matter what your trade is you will find that www. ContractorTalk. com is a great community to join.

Where would this talk most likely take place？

A．On a TV advertising program

B．At an international business conference

C．On a TV talk show

D．At an awards ceremony

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第8题

听力原文：Is the increasing cost of quality golf lessons getting beyond what you can afford

？Well, here at Mac's Golfing School we believe that everybody should be able to play, not only the rich. During the month of May, we are offering an introductory special. If you sign up for our two-month intensive course, you will receive 20 percent off the usual price and you will also get a set of beginners golf clubs. We have only university-trained instructors, all with professional experience. Our course includes 16 rounds of golf on an 18-hole course and unlimited use of our driving range. To sign up, go to www. macsgolf. com and follow the prompts.

What is being advertised？

A．Beginner golf clubs

B．A golf class

C．Job openings

D．A new golf course

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第9题

听力原文：When I was in British Columbia last July working at the department's archaeologic

听力原文： When I was in British Columbia last July working at the department's archaeological dig, I saw the weirdest rainbow. At first I couldn't believe my eyes because the bands of color I saw weren't in a single half circle across the sky. Instead, I saw a full circle of rainbow hues hanging in the sky just above the sea. Inside the circle there was a big white disc and above the circle there was another round band of colors forming a halo. There were curved legs of multicolored light coming off the sides of the circles. It was an incredible sight.

I ran back to our main camp and tried to get our cook to come with me to see my fantastic find before it disappeared. He just laughed at my exciting story and told me that what I saw was nothing special.., just some "sun dogs". He said I'd be sure to see many more before I left. And sure enough, I did. When I got back from the dig I asked Professor Clark about the "sun dogs," and she's going to tell us more about them.

26. Why was the student in British Columbia？

27.What did the student find so unusual about the "rainbow" he saw？

28.What was inside the large circle？

29.What did the cook say about the phenomenon the student had seen？

30.What did the cook call the phenomenon？

(31)

A．To study its geography.

B．To help at an archaeological dig.

C．To take a vacation with friends.

D．To do research for a physics project.

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第10题

听力原文：Nobody likes staying at home on a holiday weekend--especially if the weather is f

听力原文： Nobody likes staying at home on a holiday weekend--especially if the weather is fine. Last fourth of July we decided to spend the day in the country. The only difficulty was that thousands of other people had exactly the same idea. We moved out of town slowly in heavy traffic, but at last we were able to turn off on a quiet side road and, after some time, stopped near an old farmhouse. We had brought plenty of food with us in a big picnic basket and we got the basket out of the car. We spread things out on the ground near a path at the foot of a hill. Everything was ready now, so we sat down. It was very peaceful in the cool grass until we heard bells ringing at the top of the hill. What we saw made us pick up our things and run back to the car as quickly as possible. There was a flock of a hundred or more sheep coming down the path directly towards us!

(23)

A．In the countryside.

B．At the top of a hill.

C．By a river.

D．On a grassland.

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