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Complaints should be made to a(an) ______ person, who will deal with your problem seriously.
A．troublesome
B．enthusiastic
C．responsible
D．passive
答案
更多“Complaints should be made to a（an) ______ person, who will deal with your problem seriousl”相关的问题
第1题
A．explored
B．inspected
C．investigated
D．probed
第2题
What attitude does the author think a small business should take to customers'problems？
A．Customers’complaints should be corrected if they are not reasonable．
B．An explanain should be made to the customer about what has caused the problem．
C．A small business should do whatever it could to solve the problem．
第3题
The writer thinks that you should keep company with those who______．
A.point out your mistakes
B.tolerate your weaknesses
C.emphasize your strengths
D.understand your complaints
第4题
The speaker's view towards skipping grade is that ______.
A．smart kids should be allowed to skip grades for further development
B．children should stay within the same group, however smart they may be
C．parents' complaints are important in deciding grade skipping
D．children can skip piano class, but not reading or algebra class
第5题
第6题
Which of the following statements is TRUE according to paragraph 2？
A．The specialists' complaints can by no means be justified and should thus be dismissed.
B．A machine itself cannot be made to think in that it usually follows the procedures set in advance.
C．Humans generally use their wisdom to assess risks, evaluate the outcomes and make a sensible decision.
D．Machines are after all machines and they will never defeat human chess players.
第7题
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at？
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude？
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage？
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
第8题
写一封投诉信，向有关部门反映情况，详细告知事情的来龙去脉，以求得帮助。投诉信应包括以下几部分：
1) 投宿者的姓名、单位名称、地址、联系电话；
2) 被投诉者的名称、通讯地址；
3) 投诉的事实与理由；
4)具体赔偿要求；
5) 与事实有关的证明材料，如门票、凭证、发票等。
第9题
？Phone left to ring too long before being answered.
？Calls answered impolitely, e.g. just "Hello".
？Transferring calls automatically to a colleague — often the colleague doesn't know about the transfer, or how long it will be for.
？Taking messages — some employees not writing detailed messages down (date, time, caller's name and number),
？The Office Manager has asked you to write a report to all staff on recommended telephone procedures.
？Write the report in about 120 - 140 words, explaining how stall' should use the phones. Use the information in your notes above.
？Write on your Answer Sheet.
第10题
Business English English is becoming an international business language. This is【C1】______more and more companies are providing English language training for【C2】______employees. It can be very expensive, so companies should find out【C3】______really needs English and for what purpose. In a tourist hotel,【C4】______example, the manager【C5】______not need to use English much, except to【C6】______with complaints or to talk to important business contacts. The waiters,【C7】______the other hand, use English all the time. A manager and a waiter need different kinds of English, so the training【C8】______gets will also be very different. Then, some employees only【C9】______ a reading knowledge of English, so it would be a waste money to train【C10】______employees in conversational skills. But companies should also【C11】______into account the wishes of the employee themselves. Many people want to learn English, not just for their present job,【C12】______ because they see it as a passport to a better job in the future.
This is【C1】______more and more companies are providing English
A.why
B.that
C.because
