In order to return to the good old days, the Mecedes will probably take the following meas
A.reducing the salary of employees
B.opening up to consumer need
C.increasing the efficiency of production
D.getting to business in various fields
A.reducing the salary of employees
B.opening up to consumer need
C.increasing the efficiency of production
D.getting to business in various fields
第1题
A.mistook
B.mistake
C.mistaken
D.mistakenly
第2题
What is enclosed with the letter?
A.A product order form
B.A copy of the warranty
C.A return envelope
D.A proof of purchase
第3题
第4题
回答下列各题 MobilePhone Manners Mobile phones have changed the waywe communicate(交流);they have also brought about problemsin phone manners(礼仪).Gaik Lira,aSingapore-based advisor,has some adviceon phonemanners. When dealing with missed calls,the person being called should return the call.“Calls should bereturned as soon as possible,and no laterthan the following day.Anything laterthan that,and anapology or a reason for the delay should go with the call.” Textmessages should be kept short and to the point.If they go beyond tour or five lines,call or e—mail instead.“The use ofshort forms should be among family members and friends.never in abusiness simafion.” Speak in a low voice as if you weretalking to someone next to you.If theconnection is bad,don’t raise your voice in order to be heard,simply move to another place where the connection may bebetter.And if that doesn’t work,tell the caller to callyou back or offer to call at a later time. When a conversation is cut off dueto a bad connection,the person whostarted the conversa—tionshould call back.“It may be inconvenientfor the other person to return the call,especially if it’s anunlisted number,or an overseas call.” When running late for a date ormeetin9,it is acceptable totext to inform. that you’II be de—layed.Messages should be apologetic.“A message like‘Sorry.Will be about 30 minutes late due toflight delay’is considered politeand thoughtful.” Taking calls during meetings isonly acceptable if you have informed the chairperson that you areexpecting an urgent(紧急的)call.If you get an unexpected but urgent call,apologize to those presentand offer a quick explanation as to why you have to take that call.Then leave the room to continueyour phone conversation. What should one do if he has missed a call?
A.Textan apology to the caller.
B.Callback if it is from abroad.
C.Waittill the caller calls again.
D.Returnthe call as early as one call.
第5题
Text 2
Mobile Phone Manners
Mobile phones have changed the way we communicate (交流) ; they have also brought about problems in phone manners (礼仪) . Gaik Lim, a Singapore-based advisor, has some advice on hone manners.
When dealing with missed calls, the person being called should return the call. "Calls should be returned as soon as possible, and no later than the following day. Anything later than that, and an apology or a reason for the delay should go with the call. "
Text messages should be kept short and to the point. If they go beyond four or five lines, call or e-mail instead. "The use of short forms should be among family members and friends, never in a business situation. "
Speak in a low voice as if you were talking to someone next to you. If the connection is bad, don't raise your voice in order to be heard , simply move to another place where the connection may be better. And if that doesn't work, tell the caller to call you back or offer to call at a later time.
When a conversation is cut off due to a bad connection, the person who started the conversa-tion should call back. "It may be inconvenient for the other person to return the call, especially if it's an unlisted number, or an overseas call. "
When running late for a date or meeting, it is acceptable to text to inform. that you'll be de- layed. Messages should be apologetic. "A message like ' Sorry. Will be about 30 minutes late due to flight delay ' is considered polite and thoughtful. "
Taking calls during meetings is only acceptable if you have informed the chairperson that you are expecting an urgent (紧急的) call. If you get an unexpected but urgent call, apologize to those present and offer a quick explanation as to why you have to take that call. Then leave the room to continue your phone conversation.
60. What should one do if he has missed a call?
[A]Text an apology to the caller.
[B] Call back if it is from abroad.
[C] Wait till the caller calls again.
[D] Return the call as early as one can.
第6题
What is implied about Mr. West?
A.He can return his order any time after February 17.
B.He does not know how to properly use the paper cutter.
C.He is a repeat customer of Hartford Office Supply.
D.He must pay the shipping cost for the return.
第7题
A.careful
B.most careful
C.carefulness
D.carefully
第8题
?Read the text below about how to order products.
?In most of the lines (41-52) there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct.
?If a line is correct, write CORRECT on your Answer Sheet.
?If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Special Products Co.—How to Order
Our specialty is our convenient catalogue system. Instead of spending time going to a shop, you simply order with it directly from us.
41.Ordering is easy and delivery fast. Once received, your order will
42.normally be dispatched within 72 hours. We will inform. to you
43.immediately should any items be out of stock. If you are not happy
44.with your purchases please return them to us within the 15 days in their
45.original packaging and we will return you for in full. Quality is our main
46.criterion. Each item is under unconditionally guaranteed for 6 months.
47.You will receive a receipt and with your order which is your guarantee.
48.In the unlikely event of damage to an item during delivery, should please
49.contact with us immediately on 56513726 and we will arrange for
50.its return or replacement.
51.All prices and promotional
52.offers are valid until 30th September.
(41)
第9题
Mobile Phone Manners
Mobile phones have changed the way we communicate (交流); they have also brought about problems in phone manners (礼仪). Gaik Lim, a Singapore-based advisor, has some advice on phone manners.
When dealing with missed calls, the person being called should return the call. "Calls should be returned as soon as possible, and no later than the following day. Anything later than that, and an apology or a reason for the delay should go with the call. "
Text messages should be kept short and to the point. If they go beyond four or five lines, call or e-mail instead. " The use of short forms should be among family members and friends, never in a business situation. "
Speak in a low voice as if you were talking to someone next to you. If the connection is bad, don't raise your voice in order to be heard, simply move to another place where the connection may be better. And if that doesn't work, tell the caller to call you back or offer to call at a later time.
When a conversation is cut off due to a bad connection, the person who started the conversation should call back. "It may be inconvenient for the other person to return the call, especially if it's an unlisted number, or an overseas call. "
When running late for a date or meeting, it is acceptable to text to inform. that you'll be delayed. Messages should be apologetic. "A message like ' Sorry. Will be about 30 minutes late due to flight delay' is considered polite and thoughtful. "
Taking calls during meetings is only acceptable if you have informed the chairperson that you are expecting an urgent (紧急的) call. If you get an unexpected but urgent call, apologize to those present and offer a quick explanation as to why you have to take that call. Then leave the room to continue your phone conversation.
What should one do if he has missed a call?
A.Text a. apology to the caller.
B.Call back if it is from abroad.
C.Wait till the caller calls again.
D.Return the call as early as one can.
第10题
To; Roberts. hifi. co. uk
From; Dave@electricalsupplies.com
We are sorry that our computer ordering system broke【16】______last week. The system is now up and【17】______(run) again, but we think the goods you ordered will arrive two or three days late. I think the goods you’ve just ordered should arrive【18】ar______Thursday. Thanks a lot for telling us about the problem with the ZP200. You' 11 be【19】pie______to know the problem’s been put right now.
Regarding the exhibition you' re organizing: It seems you want to return the goods you don’t sell. We' re certainly interested, but could I ask for more【20】det______ before I let you know? Finally, just【21】______tell you, as of May 1, our warehouse will be open 24 hours a day.
Dear Ms Roberts,
We would like to【22】ap______for the failure of our computer ordering system last week. Please be reassured that the goods ordered will only be【23】de______by two or three working days. The estimated arrival time for your【24】______(late) order is Thursday.
We are【25】gra______to you for reporting the defect in the ZP200 model. We are happy to announce that the defect has now been remedied.
You mention the【26】______ (possible) of taking goods from us on a " sale or return" basis at an exhibition you are organizing. We can certainly【27】con______our interest, but we would like to request【28】______(far) information before we commit ourselves to a【29】______.
Please be advised【30】______as of May 1 our warehouse will be open 24 hours a day.
Yours sincerely,
David Smith
(16)