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Why is Paula unhappy？
A．The apartment is too far from the campus.
B．The apartment needs a lot of repair work.
C．She's having trouble with the owner of the apartment.
D．Her roommate won't share expenses.
答案
更多“Why is Paula unhappy？A．The apartment is too far from the campus.B．The apartment needs a lo”相关的问题
第1题
A．Paula doesn"t pay the rent on time.
B．She has to buy a new dishwasher.
C．Paula repairs the dishwasher without her permission.
D．She can"t find anyone to repair the dishwasher.
第2题
听力原文：W: Hello.
M: Hello, Sam, This is Paula Handson. Sorry to bother you. But I'm having a small problem I thought you might be able to help me with.
W: Sure, Paula. What's up？
M: Well, you know Sarah and I moved into off-campus apartment in the fall, over on the west side of town？ Anyway we've been happy with it until the past couple of months.
W: Yeah. What happened？
M: Well, the dishwasher broke down. So we report it to Ms. Connors, the owner, she said she'd take care of it. But a month went by and nothing happened.
W: Did you get back in touch with her？
M: I got a repair person to give me an estimate, then I sent it to her. When I didn't hear from her, I had the repair done. And I deducted the cost from the rent check.
W: So what's the problem？
M: She called here mad as a hornet. She said she could have gotten the repair done for less money. Now she's threatening to evict us for not paying the full rent.
W: Hole on, Paula. It does sound pretty serious. But I'm sure you can all sit down and work this out.
M: Well, you are over at the law school. So I wondered if you would mind coming with Sarah and me when we go to talk to Ms. Connors. We're supposed to meet with her tomorrow night at eight.
W: Sure. I haven't studied a lot about contracts yet. But I'd be glad to help you straighten things out. Why don't I stop by at about 7:30？
M: Thanks, Sam. You're a lifesaver.
Why is Paula unhappy？
A．The apartment is too far from the campus.
B．The apartment needs a lot of repair work.
C．She's having trouble with the owner of the apartment.
D．Her roommate won't share expenses.
第3题
High-quality customer service is preached (宣扬) by many, but actually keeping customers happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers--and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
"Storytelling hurts retailers and entertains consumers," said Paula Courtney, President of the Verde group. "The store loses the customer, but the shopper must also find a replacement."
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting(业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
"Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly," said Professor Stephen Hoch. "Maybe something as simple as a greeter at the store entrance would help."
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
Why are store managers often the last to hear complaints？
A．Most customers won't bother to complain even if they have had unhappy experiences.
B．Customers would rather relate their unhappy experiences to people around them.
C．Few customers believe the service will be improved.
D．Customers have no easy access to store managers.
第4题
Why did Paula get awarded？
A．Because she made great efforts.
B．Because she launched the employment website.
C．Because she did her best to reduce the pressure on society.
第5题
Why does Paula want extra classes？
A．Because she is not good at English.
B．Because she is not doing very well on her essays.
C．Because she is attending a composition class.
D．Because she will have an English exam soon.
第6题
Why does Paula think Sam can help her？
A．He has some knowledge of the law.
B．He had the same problem.
C．He knows the owner.
D．He can bring a lawsuit against the owner.
第7题
Passage two
Question 62 to 66 are based on the following passage
High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance climinated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
注意：此部分试题请在答题卡2上作答
62. Why are store managers often the last to hear complaints？
A Most customers won’t bother to complain even if they have had unhappy experiences.
B Customers would rather relate their unhappy experiences to people around them.
C Few customers believe the service will be improved.
D Customers have no easy access to store managers.
第8题
Why is the manager unhappy with Jack？
A．He is too untidy．
B．He iS too careless．
C．He iS late too often．
第9题
Why do some only children feel unhappy？
A．They have no sisters or brothers.
B．They are overprotected by their parents.
C．Their parents expect too much of them.
D．Their parents often punish them for minor faults.
第10题
Why was Sally unhappy？
A．She could not sleep at night.
B．She could not talk to the milkman.
C．She had quarrelled with Mr. Smith.
第11题
听下面一段材料，回答 13～16 题。
第 13 题 Why was Sally unhappy？
