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How has the service that the company provides changed？
A．It is faster.
B．It is less expensive.
C．It will be offered to fewer people.
D．It covers a larger area.
答案
更多“How has the service that the company provides changed？A．It is faster.B．It is less expensiv”相关的问题
第1题
【T7】
HOW BECAUSE OF ANOTHER A. HAS 650 EMPLOYEES IN COVENTRY AND【T7】______ 200 AT A CENTER IN MANCHESTER
B. SHOWS【T8】______ POPULAR OUR PHONE BANKING SERVICE IS WITH OUR CUSTOMERS
C.【T9】______ THE GROWTH OF ITS PHONE BANKING SERVICE BARCLAYS BANK IS SETTING UP A CALL CENTER IN SUNDERLAND【T10】______ THIS IS A WELCOME DECISION FOR THE NORTH-EAST, WHICH COMPANIES EONSIDERED LESS ATTRACTIVE THAN REGIONS SUCH AS LONDON AND SCOTLAND IN THEIR LIST OF THE BEST LOCATIONS FOR CALL CENTERS. OPENING EARLY NEXT YEAR, THE CENTER IS EXPECTED TO EMPLOY 2, 000 PEOPLE OVER THE NEXT THREE YEARS. BARCLAYCALL, THE PHONE BANKING SERVICE, WAS INTRODUCED IN 1994 AND HAS MORE THAN 600,000 CUSTOMERS. THE SERVICE【T11】______ BARCLAYCALL IS ATTRACTING 25, 000 NEW CUSTOMERS EVERY MONTH AND THE BANK EXPECTS ONE MILLION CUSTOMERS OVER THE NEXT TWO YEARS. ONE DIRECTOR SAID: " OPENING ANOTHER CALL CENTER【T12】______ BARCLAYS WILL CONTINUE TO INVEST TO SATISFY THEIR NEEDS. "
第2题
【T10】
HOW BECAUSE OF ANOTHER A. HAS 650 EMPLOYEES IN COVENTRY AND【T7】______ 200 AT A CENTER IN MANCHESTER
B. SHOWS【T8】______ POPULAR OUR PHONE BANKING SERVICE IS WITH OUR CUSTOMERS
C.【T9】______ THE GROWTH OF ITS PHONE BANKING SERVICE BARCLAYS BANK IS SETTING UP A CALL CENTER IN SUNDERLAND【T10】______ THIS IS A WELCOME DECISION FOR THE NORTH-EAST, WHICH COMPANIES EONSIDERED LESS ATTRACTIVE THAN REGIONS SUCH AS LONDON AND SCOTLAND IN THEIR LIST OF THE BEST LOCATIONS FOR CALL CENTERS. OPENING EARLY NEXT YEAR, THE CENTER IS EXPECTED TO EMPLOY 2, 000 PEOPLE OVER THE NEXT THREE YEARS. BARCLAYCALL, THE PHONE BANKING SERVICE, WAS INTRODUCED IN 1994 AND HAS MORE THAN 600,000 CUSTOMERS. THE SERVICE【T11】______ BARCLAYCALL IS ATTRACTING 25, 000 NEW CUSTOMERS EVERY MONTH AND THE BANK EXPECTS ONE MILLION CUSTOMERS OVER THE NEXT TWO YEARS. ONE DIRECTOR SAID: " OPENING ANOTHER CALL CENTER【T12】______ BARCLAYS WILL CONTINUE TO INVEST TO SATISFY THEIR NEEDS. "
第3题
【T9】
HOW BECAUSE OF ANOTHER A. HAS 650 EMPLOYEES IN COVENTRY AND【T7】______ 200 AT A CENTER IN MANCHESTER
B. SHOWS【T8】______ POPULAR OUR PHONE BANKING SERVICE IS WITH OUR CUSTOMERS
C.【T9】______ THE GROWTH OF ITS PHONE BANKING SERVICE BARCLAYS BANK IS SETTING UP A CALL CENTER IN SUNDERLAND【T10】______ THIS IS A WELCOME DECISION FOR THE NORTH-EAST, WHICH COMPANIES EONSIDERED LESS ATTRACTIVE THAN REGIONS SUCH AS LONDON AND SCOTLAND IN THEIR LIST OF THE BEST LOCATIONS FOR CALL CENTERS. OPENING EARLY NEXT YEAR, THE CENTER IS EXPECTED TO EMPLOY 2, 000 PEOPLE OVER THE NEXT THREE YEARS. BARCLAYCALL, THE PHONE BANKING SERVICE, WAS INTRODUCED IN 1994 AND HAS MORE THAN 600,000 CUSTOMERS. THE SERVICE【T11】______ BARCLAYCALL IS ATTRACTING 25, 000 NEW CUSTOMERS EVERY MONTH AND THE BANK EXPECTS ONE MILLION CUSTOMERS OVER THE NEXT TWO YEARS. ONE DIRECTOR SAID: " OPENING ANOTHER CALL CENTER【T12】______ BARCLAYS WILL CONTINUE TO INVEST TO SATISFY THEIR NEEDS. "
第4题
M: Yes, I found the rooms were surprisingly clean now. And the service was much better, too.
Q: Compared with former times, how is the hotel now？
(15)
A．The rooms are better but not the service.
B．The service is better but the rooms are dirty.
C．It is even worse.
D．Both the rooms and the service are better.
第5题
Recent economic hardship has given the consumer increased power in Europe as retailers(零售商) fight to win their share of reduced disposable(可任意使用的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of sophisticated customer service. In restaurants in the south of the USA, for example, waiters compliment(称赞) you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style. service？ As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife. It is a question of expectations. Different nationalities expect different types of service.
Attitudes to service are, of course, affected by employers attitudes to their workers. As American sales and service personnel are heavily reliant(依赖) on commission and tips, they have more incentive(动机) to provide more service. But is this fair？ Do we think it is fair to ask shop assistants to work late evenings, Sundays and lg hour shifts？ Does it fit in with our picture of society？ It might not be a case of "Is the customer always right？" but a case of "How much service is it fair to expect？"
The Europeans have to reexamine what customer service means because______.
A．retailers are under increasing pressure to improve their service and cater more for consumer demands
B．America has been set as an example of good customer service
C．they are aware that attitudes to shopping and consumers may vary in different countries
D．consumers income has been reduced
第6题
Most stockbrokers offer bargain-basement deals on postal trades. They are ideal for selling a small holding for the lowest possible 【C3】______
But the arrangements leave investors 【C4】______ the mercy of the Royal Mail and a seller will not know 【C5】______ how much a sale will produce.
Data 【C6】______ engineer Mark Stanistreet of Bradford sold by post after buying a few National Power and PowerGen shares when they were privatized.
He says: "I 【C7】______ really know where to go to for help. An information 【C8】______ with the shares gave details of Yorkshire Building Society's share shop service, which offered to sell for a flat fee of ￡5. "
"It was an ideal first step that showed me how easy and cheap it is to sell shares. I 【C9】______ in a small way since then."
"I use Yorkshire's telephone service, which has a ￡9 minimum fee."
Many stock brokers offer postal deals as part of their usual dealing services, but clients may 【C10】______ sell only big company or privatization shares this way. ShareLink's minimum postal commission is 7.50, Skipton Building Society's is 9 and Nat West's is 9.95.
【C1】______
A．private
B．privatizing
C．privatitive
D．privatization
第7题
听力原文：F: Hallo. IBM Sales and Service, Kate Scott speaking.
M: Good morning, Mrs. Scott, Robert Harvey of New York Life here.
F: How do you spell your name, please？
M: Robert Harvey. That is R-O-B-E-R-T, H-A-R-V-E-Y.
F: Oh ... hello, Mr. Harvey, what can I do for you？
M: We bought an IBM-R50 from you about four months ago and we're having some problems with it.
F: Can you tell me what the main problem is, Mr. Harvey？
M: I don't think that it's anything major. It just seems that the quality of the printouts could be better.
F: I see. Has your staff been given instruction on how to operate the machine？
M: I don't believe we've had any formal instruction yet, Mrs. Scott.
F: That's strange. I'll send a service operator over. If you'd like, he could also give your staff some instruction on how to use your new IBM-R50.
M: That sounds fine.
F: When would it be convenient for you？
M: How about Wednesday at three in the afternoon？
F: That would be possible. I'll send you a confirmation of that appointment.
M: Thanks a lot. Bye, Mrs. Scott.
F: Thanks for calling, Mr. Harvey. Bye.
&8226;Look at the telephone message below.
&8226;Some information is missing.
&8226;You will hear a dialogue between a man and a woman.
&8226;For each question (9-15), fill in the missing information in the numbered space, using a word, numbers or letters.
&8226;You will hear the conversation twice.
Telephone Message
From: (9)______ To: (10) ______
Name of the caller's company: (11)______
Problem: Something is wrong with a machine whose model is: (12)______ , which was bought about (13)______ ago. No (14)______ has been sent to the customer.
Ways to solve the problem: Send a service operator on Wednesday at (15)______ in the afternoon together with some instruction.
(9)
