听力原文：F: Hallo. IBM Sales and Service, Kate Scott speaking.M: Good morning, Mrs. Scott,
听力原文：F: Hallo. IBM Sales and Service, Kate Scott speaking.
M: Good morning, Mrs. Scott, Robert Harvey of New York Life here.
F: How do you spell your name, please？
M: Robert Harvey. That is R-O-B-E-R-T, H-A-R-V-E-Y.
F: Oh ... hello, Mr. Harvey, what can I do for you？
M: We bought an IBM-R50 from you about four months ago and we're having some problems with it.
F: Can you tell me what the main problem is, Mr. Harvey？
M: I don't think that it's anything major. It just seems that the quality of the printouts could be better.
F: I see. Has your staff been given instruction on how to operate the machine？
M: I don't believe we've had any formal instruction yet, Mrs. Scott.
F: That's strange. I'll send a service operator over. If you'd like, he could also give your staff some instruction on how to use your new IBM-R50.
M: That sounds fine.
F: When would it be convenient for you？
M: How about Wednesday at three in the afternoon？
F: That would be possible. I'll send you a confirmation of that appointment.
M: Thanks a lot. Bye, Mrs. Scott.
F: Thanks for calling, Mr. Harvey. Bye.
&8226;Look at the telephone message below.
&8226;Some information is missing.
&8226;You will hear a dialogue between a man and a woman.
&8226;For each question (9-15), fill in the missing information in the numbered space, using a word, numbers or letters.
&8226;You will hear the conversation twice.
Telephone Message
From: (9)______ To: (10) ______
Name of the caller's company: (11)______
Problem: Something is wrong with a machine whose model is: (12)______ , which was bought about (13)______ ago. No (14)______ has been sent to the customer.
Ways to solve the problem: Send a service operator on Wednesday at (15)______ in the afternoon together with some instruction.
(9)
题目内容
（请给出正确答案）
答案
