good deal of our lives is devoted to obtaining what will satisfy by those needs.

We got to work and succeeded, after a good deal of ______, in making our butter.

A．trial and error

B．morning and night

C．bitterness and hard

D．failure and success

What does this text try to show？

A．How to prevent people from heart disease.

B．How to deal with stressful conditions.

C．Relaxation is good for our health.

D．Behavioral patterns and healthy problems.

When the writer says we cannot return to the good old days, he means that

A．our society is becoming much worse than before

B．in our modern society it is hard to lead a quiet life

C．the old days were much happier than the present time

D．it is impossible for us to deal with noise as we did before

ed 13 years ago. How many call centers does the company now operate？

M: We have six regional centers which employ between 300 and 700 people each.

W: Why did the company decide to offer its products directly by phone and Internet rather than through insurance brokers or high street shops？

M: Well, the major reason was cost. With a call centre you don't have to pay high rents for good high street locations or pay commission to brokers and agents. We can then pass on these cost savings to our customers through competitive pricing of our products.

W: Well. How does a call centre affect the quality of service a customer gets？

M: When a customer calls, he can get an instant response. The computer database shows all the customer's details. This means we can offer our customers good products, quick service and lower premiums.

W: And what products does Direct Line offer？

M: Our company provide motor, house, travel and life insurances. We also offer financial services such as mortgages, personal loans, savings and pensions.

W: Gosh, so many. Are your workers able to deal with all these different products？

M: Some workers only deal with one product, while multi-skilled staff can deal with two or three products. But the system is programmed to guide staff members in dealing with 80%--90% of enquires and claims.

W: What do you think of the future for call centers？

M: They're definitely here to stay. But as more and more new call centers are set up, it'll become harder to find good staff, so we will have to offer better conditions. In the future, staff might work at home on computer networks.

(27)

A．Because the company does not have to pay as many claims as competitors.

B．Because the company rent no shops and pay no commission.

C．Because the company does not have to pay for advertising.

D．Because the company offers many products and services.

What did Jalpur plan to do when the harvest was good？

A．He planned to sell the corn and live with his son.

B．He planned to sell the fields and live with his son.

C．He planned to invite his son to live with him.

D．He planned to invite his grandchildren to live with him.

Gentlemen,

Your name has been brought to our (141) as one of the reliable importers. Therefore, I am writing with a keen interest in having business with you.

We have been engaged in exporting goods to all over the world, enjoying a good reputation for many years. Thanks to our excellence in conducting export business and close connections with the best sources of supply, we may well be sure that (142) you favorably consider our proposal, we are in a position to supply you with our goods at competitive prices. I am (143) sending you a copy of our complete catalog in which we trust you will find something that would suit for your trade. If you would care to deal with us, we shall be pleased to give you further details of business.

For any information respecting our standing and reputation, don't hesitate to contact us.

We look forward to your early and favorable reply.

Yours truly,

John Gray, General Director

(41)

A．objective

B．destination

C．eagerness

D．attention

Which of the following statements is true according to the passage？

A．It's great fun to live in big cities like Chicago.

B．There are many stores and restaurants in the Merchandise Mart.

C．It's not a good thing to have too many neighbors.

D．There are very many tall buildings in Chicago.

听力原文：W: Hello!

M: Good evening. Is that Mrs. Philips？

W: Yes, it is.

M: Well, Mrs. Phillips. This evening, I'm calling to offer you a special discount on...

W: Ah, no, let me guess. You want to sell a subscription to the newspaper or a great deal on the airfare to Hawaii, right？ Or, you want to offer me an unbelievable bargain on dance lessons.

M: No, no, actually...Mrs. Philips. Oh, sorry. That was the last guy. Uh, we want to offer you a free membership to our sports club downtown at the introductory price of $39.95.

W: Thirty-nine ninety-five？ I thought you said free! Uh, listen, I'm not interested.

M: Well, it includes unlimited access to all our facilities, including the gym, weight room, tennis courts, and swimming pool.

W: Again, I'm not interested. I have my own fitness program I do around the house anyway.

M: Well, this is an once-in-a-lifetime deal. In addition, the location of the sports club is near you house. That will be convenient for you.

W: Like I said, I'll pass this time. And please put me on your "don't call" list.

M: Okay. It'll take between four and six months before your name will be removed from our database. You might be called by another representative during that time.

W: Ah, man. Ah, great.

M: Have a nice evening, Mrs. Philips.

(20)

A．Promoting the sales of something by telephone.

B．Talking with the woman on how. to stay healthy..

C．Discussing with the woman on how to stay fit.

D．Talking with the woman about a fitness program.

our body. But how much sleep do we actually need？

For most of us, eight hours seems to be about the right amount.【C1】______we know that there are many people who get【C2】______perfectly with less sleep, and some who may even need【C3】______. A great deal depend on the【C4】______we live. But a good general rule to【C5】______is to sleep as long as we have to in order to feel happy and be able to work【C6】______our best when we awaken.

There are actually different【C7】______of sleep. There is a deep sleep and a shallow sleep. In a shallow sleep our body does not get the same kind of rest it gets in a deep sleep, so that after eight hours of a【C8】______sleep we may still feel tired. But a short, deep sleep can be very【C9】______.

Alexander the Great was able to get a deep sleep【C10】______he needed it. Once, during the night before an important battle, he remained【C11】______much longer than anyone else.【C12】______he wrapped himself in a cloak and【C13】______down on the-earth. He slept so【C14】______that his generals had to wake him three times to give the【C15】______to attack!

Normally when we go to sleep, our!' sleep center" blocks off nerves so that【C16】______our brain and body go to sleep.【C17】______prevents us from wanting to do anything. And the other【C18】______our internal organs and limbs go to sleep.【C19】______sometimes only one goes to sleep and the other does not. A very tired soldier can sometimes【C20】______asleep(brain sleep)and keep on marching, because his body is not asleep.

【C1】

A．Yet

B．Hence

C．Anyway

D．Besides

y, some attack on the body brings our existence to an end. Fortunately, most of us in modern industrialized societies can take relatively good health for granted most of the time, In fact, we tend to fully realize the importance of good health only when we or those close to us become seriously ill. At such times we keenly appreciate the ancient truth that health is our most precious asset, one for which we might readily give up such rewards as power, wealth, or fame (荣誉).

Because ill health is a universal problem, affecting both the individual and society, the human response to sickness is always, socially organized. No society leaves the responsibility for maintaining health and treating ill health entirely to the individual. Each society develops its own concepts of health and sickness and authorizes certain people to decide who is sick and how the sick should be treated. Around this focus there arises, over time, a number of standards, values, groups, statuses, and roles: in other words, an institution (体系，机构). To the sociologist (社会学家), then, medicine is the institution concerned with the maintenance of health and treatment of disease.

In the simplest pre-industrial societies, medicine is usually an aspect of religion. The social arrangements for dealing with sickness are very elementary, often involving only two roles: the sick and the healer (治疗者). The latter is typically also the priest (牧师), who relies primarily on religious ceremonies, both to identify and to treat disease: for example, bones may be thrown to establish a cause, songs may be used to bring about a cure. In modern industrialized societies, on the other hand, the institution has become highly complicated and specialized, including dozens of roles such as those of brain surgeon, druggist, hospital administrator, linked with various organizations such as nursing homes, insurance companies, and medical schools. Medicine. in fact, has become the subject of intense sociological interest precisely because it is now one of the most pervasive and costly institutions of. modern society.

Which of the following statements is true according to Paragraph 1？

A．Nowadays most people believe they can have fairly good health.

B．Human life involves a great deal of pain and suffering.

C．Most of us are aware of the full value of health.

D．Ancient people believed that health was more expensive than anything else.