No one can deny the fact______ Bob’s attempt to help his brother failed.

tellectual powers, there can arise only nobler and wider notions of the purpose of Creation. Our philosophy will be an affirmative one, not the false and negative dogmas of Auguste Comte, which have usurped the name, and misrepresented the tendencies of a true positive philosophy. True science will not deny the existence of things because they cannot be weighed and measured. It will rather lead us to believe that the wonders and subtleties of possible existence surpass all that our mental powers allow us clearly to perceive. The study of logical and mathematical forms has convinced me that even space itself is not a requisite condition of conceivable existence. Everything, we are told by materialists, must be here or there, nearer or further, before or after. I deny this—and point to logical relations as my proof.

for some advice about your alarm system, which isn't functioning properly. The message I got said you weren't sure if you needed someone to come and sort it out, or if we could advise you over the phone. Well perhaps you'd like to get back to me as soon as it's convenient and tell me exactly what the problem is, and I'll see what I can do.

You will hear another five recordings.

For each recording, decide what the speaker's purpose is.

Write one letter (A--H )next to the number of the recording.

Do not use any letter more than once.

After you have listened once, replay the recordings. t

A. to make a complaint

B. to deny something

C. to offer assistance

D. to ask for advice

E. to express doubt

F. to ask for permission

G. to explain an action

H. to recommend a new policy

&8226;Read the text below about how to deny customers’ claims.

&8226;In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Denying Claims

Correct Customers occasionally want something they are not entitled to or that you

Their can't grant. They may misunderstand their warranties or make unreasonable

34 demands. Because these customers are often unhappy with a product or

35 service, they are emotionally involved in. Letters that say no to emotionally

36 involved receivers will probably be your much most difficult communication

37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while

38 be disagreeing--that's an art." Fortunately, the reasons-before-refusal plan

39 enables you to be empathic and artful in handling with bad news. Obviously, in

40 denial letters you will need to adopt the proper tone. Don't blame on customers

41 or suggest that the customer does not read or understand what the contract or

42 relative policies, even if they are at fault. Avoid use "you" statements that

43 sound preachy. Instead, the safest path is to use neutral and objective

44 language to explain that why the claim must be refused. Sometimes you may

45 hope consider offering resale information to rebuild the customer's confidence

in your products or organization.

(34)

as many things as before. No one can deny that one dollar is worth 100 cents. The amount of money is fixed but the value has experienced great changes. Do our living conditions get decreased？ Many people are confused about this question.

All the goods are ruled by the axioms of supply and demand. We all know that workers earn more than before, as a result, they have more to pay for what they need or what they like. The great demand promotes the price to go up. At the same time, if there is a shortage, the price also goes up. According to the economists, the value of money depends on the cost of living. The cost of living is what we spend on the necessities. The food, housing and medical expenses have increased largely these years, so the value of money has decreased. For some people whose salary has not increased much, the expense of living becomes a headache. Don't worry about that. To help you better manage your salary and keep the quality of your life, here comes some money saving tips.

First, you need to set ambitious goals to encourage you to save money. For example, you plan to have a formal dress in one year, to own a car in five years or to buy an apartment in twenty years.

Second, stay away from those that waste money. Learn to keep a diary of how much you spend and what it is for. Planning a budget is important. Budget helps you to spend money wisely though the cost of living increases. So, how do you make a budget？ There are numerous charts and software and all kinds of things that you can buy to help you. They're all fine, but all that you really need is a notebook, a pencil and a small calculator. Just sit down and annotate everything that you spend money on in a month with these tools. Everything! Think twice before using money on expensive skin care products. The best way to keep your skin in good condition is sufficient sleep. After you know exactly where your money is going, you can have chance to get rid of your bad consumption habit.

Following them your daily expense will be cut off easily, but still keep the quality of your life.

According to the passage, which way is the best to keep a balanced life？

A．Have a formal dress in one year

B．Own a car in two years' time

C．Save money and have a plan to avoid waste

D．Put down every penny we spend

ignificant factor in all body languages. This is particular true of personal space needs.

Donald Keene notes the fact that in the Japanese language there is no word for privacy. To the Japanese, privacy exists in terms of his house. He considers this area as his own ,and he dislikes invasions of it.

Dr. Hall sees this as a reflection of the Japanese concept of space. Westerners, he believed, see space as the distance between objects; to them, space is empty. The Japanese, on the other hand, see space as having as much meaning as their flower arrangement and art.

In public the Arabs are crowded together. In privacy, they prefer a great deal of space. The traditional or wealthy Arab house is large and empty, with family often crowded together in one small area of it. The Arabs do not like to be alone, and even in their spacious houses they will huddle together.

The Arabs like to touch his companion. To deny a friend one's breath is to feel ashamed. The Japanese, in their closeness, preserve a formality and cool dignity.

Along with this closeness, there is a pushing and shoving in the Arab world that many Westerners find uncomfortable, even unpleasant. To an American, for example, there are personal boundaries even in a public place. When he is waiting in line, he believes that his place there is his alone, and may not be invaded by another. The Arab has no concept of privacy in a public place, and if he can push his way into a line, he feels perfectly within his rights to do so.

Hall points out that an Arab needs at times to be alone. To do this, he simply cuts off the lines of communication. He retreats into himself, mentally and spiritually, and this withdrawal is respected by his companions. If an American were with an Arab who withdrew in this way, he would regard it as impolite, as lack of respect, even as an insult.

We can learn from the passage that ______.

A．Japanese society is very close

B．Westerners and Japanese have the same concept of space

C．Westerners and Japanese have different idea with regard to personal space

D．Japanese have no idea about privacy

"To deny a friend one's breath is to feel ashamed. "in Para. 5 means that ______.

A．Arabs seem to keep a certain distance when talking

B．two Arabs talking to each other tend to stand very close

C．both Arabs and Japanese tend to crowd together

D．Japanese, in their closeness, like to maintain formality

A.deny

B.resist

C.refuse

D.withdraw

A.relay

B.rely

C.deny

D.delay

Text 2

It seems now that a dollar is not the same as that ten years ago. We can not use it to buy as many things as before. No one can deny that one dollar is worth 100 cents. The amount of money is fixed but the value has experienced great changes. Do our living conditions get decreased？ Many people are confused about this question.

All the goods are ruled by the axioms of supply and demand. We all know that workers earn more than before, as a result, they have more to pay for what they need or what they like. The great demand promotes the price to go up. At the same time, if there is a shortage, the price also goes up. According to the economists, the value of money depends on the cost of living. The cost of living is what we spend on the necessities. The food, housing and medical expenses have increased largely these years, so the value of money has decreased. For some people whose salary . has not increased much, the expense of living becomes a headache. Don't worry about that. To help you better manage your salary and keep the quality of your life, here comes some money saving tips.

First, you need to set ambitious goals to encourage you to save money. For exampie, you plan

to have a formal dress in one year, to own a car in five years or to buy an apartment in twenty

years.

Second, stay away from those that waste money. Learn to keep a diary of how much you spend and what it is for. Planning a budget is important. Budget helps you to spend money wisely though the cost of living increases. So, how do you make a budget？ There are numerous charts and software and all kinds of things that you can buy to help you. They're all fine, but all that you real-ly need is a notebook, a pencil and a small calculator. Just sit down and annotate everything that you spend money on in a month with these tools. Everything ! Think twice before using money on expensive skin care products. The best way to keep your skin in good condition is sufficient sleep .After you know exactly where your money is going, you can have chance to get rid of your bad consumption habit.

Following them your daily expense will be cut off easily, but still keep the quality of your life.

46. According to the passage, which way is the best to keep a balanced life？

[A] Have a formal dress in one year

[B] Own a car in two years' time

[C] Save money and have a plan to avoid waste

[D] Put down every penny we spend

A.deny

B.denied

C.denies

D.denying