Why should a manager study behavioral management？

el Department Manager has asked all the department managers to hand in their talent demand. Write an email to the Personnel Department Manager: saying how many staff your department need and why describing what kind of person you need stating when the staff should come to work. Write 40-50 words. To: Personnel Department Manager From: The Line Manager Date: Subject: Talent Demand

trying to reduce expenses.

&8226;Write an email to your manager, Ross Carpenter:

&8226;asking him to allow you to go to the conference

？explaining why you think you should go

&8226;suggesting how you could reduce the cost of the trip.

&8226;Write 30-40 words on your Answer Sheet.

d for a foreign company. You have been asked to arrange foreign language training for some of your staff.

&8226;Write a memo to staff:

&8226;explaining why the training course offered is necessary

&8226;saying which members of staff should attend

&8226;announcing when the training course will start.

&8226;Write 40-50 words.

MEMO

To:

From:

Date:

Subject:

manager of his department in the company. Write a letter of congratulations to Mike. Your letter should include:

1 ) Why do you write this letter？

2) What's your feeling？

You should write approximately 100 words. Do not sign your own name at the end of your letter. Use "Wang Lin" instead. You do not need to write the address.

Part A

Suppose you heard the news that your friend Mike had just been promoted to be the manager of his department in the company. Write a letter of congratulations to Mike. Your letter should include:

1) Why do you write this letter？

2) What's your feeling？

You should write approximately 100 words. Do not sign your own name at the end of your letter. Use "Wang Lin" instead. You do not need to write the address.

er asked to organise foreign language training for some of your staff.

？Write a memo to staff:

？explaining why the courses are necessary,

？saying which members of staff should attend,

？announcing when the courses will start.

？Write 40-50 words.

？Write on the opposite page.

MEMO

To: Sarah Peterson

From. Brian McKeethy

Date: 28 September 2008

Subject: Language Training

？Your company has received a telephone complaint about late deliveries．

？Write a note to the Customer Service Manager in your company：

？saying who has made the complaint

？explaining why the deliveries were late

？recommending what action should be taken．

？Write 60-80 words.

？Do not include any postal addresses.

&8226;Your department needs to employ some temporary staff.

&8226;Write an email to the Human Resources Manager:

&8226;saying how many staff you need and giving the date you want them to start

&8226;explaining why you need them

&8226;stating what skills they should have.

&8226;Write 40-50 words,

Directions:You want to apply for the following job: a personal secretary to the general

Directions:

You want to apply for the following job: a personal secretary to the general manager, write a letter to Mr. Byron to:

1) show your interest,

2) describe yourself, and

3) explain why you would be suitable for the job.

You should write approximately 100 words. Do not sign your own name at the end of your letter,use “Wang Lin ” instead.

the prompt card，an example of which is below，and then about 3 minutes to discuss the topic with your partner．After that the examiner will ask you more questions related to the topic． For two candidates Stress Management Your line manager discerned that some staff are in low spirits and are not doing their work efficiently． You have been asked to make recommendations about how to improve this situation． Discuss the situation together and decide： ·why staff are less efficient in their job ·how to help staff to manage stress． For three candidates Stress Management Your line manager discerned that some staff are in low spirits and not doing their work efficiently． You have been asked to make recommendations about how to improve this situation． Discuss the situation together，and decide： ·why staff are less efficient in their job ·how to help staff to manage stress ·how to make a good personal work plan． Follow-on questions ·Would you welcome stress when you are aiming for your goal？(Why？／Why not？) ·Do you think companies should arrange leisure activities for the staff？f Why？／Why not？) ·Can people avoid stress during their life-time？(Why？／Why not？) ·How do you deal with stress in your daily life？ ·Is time management important when dealing with stress？(Why？／why not？)